Litigation Legal Assistant

EMPLOYMENT

Substitute Teacher, Kelly Education, Fort Lauderdale Nov 2024 to May 2025

Teach the class in the absence of the teacher

Help during lunchtime in the cafeteria

Teacher assistant in the classroom on English, Math, etc.

Office Coordinator, Cleveland Clinic, Weston Feb 2022 -June 2024

Patients check in, verified insurance coverage, confirmed patient’s information is current

Scheduled appointments, get referrals from insurance company and doctor’s office

Customer assistance with patients and family provides detailed instructions, directions and resources available.

Customer Service Representative, Data Staff, Inc. Davie June 2020 – Oct 2021

Interviewed cases to establish the case history, highly efficient in responding to multiple calls

Explained information and recommendation regarding isolation and quarantine parameters

Contracted to work for Department of Health

Recorded and scheduled vaccine appointments and timeline of onset of symptoms to determine eligibility

Data Entry Specialist, Apex Systems, Fort Lauderdale July 2019 - March 2020

Assisted engineer department with data entry

Contracted to work with Spirit Airlines

Answered call and transferred the call to the person or department

Litigation Legal Assistant, National Legal Associates, San Francisco July 2015 – Dec 2020

Adhere Scheduled deposition, mediation, and arbitration

Requested police reports, medical records and bills on behalf of clients

Drafted Complaints, Summons, and Pleadings

Bank and credit card reconciliation, and bookkeeping

Answered phone calls, calendar all meetings, court’s hearings and client’s preparation meetings

Interviewed clients and provided updates on case status

Customer service by the phone, replied to customer’s email by answer customer’s questions/concern

Civil litigation and Family law

Customer Service Representative, Sportswall, San Francisco July 2009 – Dec 2015

to online store operating policies and standards, including delivering quality items and managing cash handling, and maintaining store safety and security, with or without reasonable accommodations

Accounts payable and account receivable

Submitted invoice for payment

Purchased 3rd party items, registered vendors, ordered supplies from 3rd party vendors

Bank and credit card reconciliation, and bookkeeping

Resolved shipping and receiving issues directly with the third party’s vendor or carriers

Customer service by the phone, replied to customer’s email by answer customer’s questions/concern

Arranged employees’ work schedules,

Connect with and gain a deeper understanding of our customers by identifying and addressing their needs through clear, friendly, and effective communication

Ensure consistent attendance and punctuality, with or without reasonable accommodation

SKILLS

Proficient in Microsoft Excel, Word, Outlook, Microsoft Teams and QuickBooks

Ability to understand and follow complex oral and written instructions

Flexible, team player, very organize, positive attitude

Excellent customer service, time management and ability to communicate information tactfully and impartially

Speak Cantonese

Bookkeeping, bill insurance companies and verify insurance information

Ability to maintain complex records and prepare reports

Ability to apply physician’s credentials to BCBS, Medicare, Medicaid, Cigna, etc.

EDUCATION

Online Study Medical Coding

Miller Motte College, Medical Assistant program

San Francisco State University, Computer Information Systems

REFERENCE UPON REQUEST

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