Customer Service Insurance Agent
Resume:
LM
LETRECE
MOSLEY
*******.******@*****.***
About
Highly skilled in management, sales,
and customer service. Possesses
excellent communication skills,
attention to detail, and the ability
to work well under high stress.
Committed to providing quality
service and adept at multitasking.
Experience
Licensed Insurance Agent
Go Auto Insurance/ Bedford, Ohio
Sept 2025- current
• Assist customers in purchasing
policies and filing claims
• Assist customers in making
changes and adjustment to
policies and taking payments.
Manager/ Licensed Insurance Agent
Acceptance Insurance/ Euclid, Ohio
Jan 2025- Sept 2025
• Provides support and management to
help employees achieve monthly
sales goals, while also coaching
new employees.
• Provide guidance on insurance laws
and requirements, process
timesheets, and manage daily
deposits. Maintain and adjust
employee scheduling.
• Assist employees in correcting
mistakes, organize team-building
Education
Bachelor of Psychology/ Mental Health
Southern New Hampshire University
2025-April 2026
Associate's in applied science in
Health Information Technology
Devry University
2009-2011
Property and Casualty License- Active
Skills
• Strong knowledge of Insurance sales
and customer service
• Excellent Leadership and
communication skills
• Attention to detail, multitasker
• Ability to handle inbound and
outbound calls
• Delivers outstanding and
unparalleled service quality that
exceeds expectations.
activities, and effectively manage
conflicts and interactions within
the team, as well as address team
disagreements.
Paratransit Scheduler
Paratransit RTA / Cleveland, Ohio
Jan 2024- Jan 2025
• I currently assist elderly and
special needs individuals in
scheduling trips to and from their
destinations.
• Offers additional support in
canceling paratransit trips and
guiding customers on the associated
rules and regulations.
Home Insurance Adjuster
Progressive Insurance / WFH
Jan 2023-August 2023
Sr. Claims Adjuster Auto/ Commercial
Progressive Insurance / WFH
August 2023-September 2021
Insurance Sales/ Claims Reporting
Progressive Insurance/ Cleveland,
Ohio
September 2021- December 2015
• Investigate claims for coverage and
liability. Review and issue
payments for property damages,
medical expenses, and loss of use
or wages.
• Facilitates claims by processing
them through the entire workflow,
sets up rentals, arranges estimates
for customers, and follows up on
arbitration decisions.
• Investigates and analyzes liability
decisions for auto and commercial
lines. Obtains recorded statements
from all parties involved, collects
police reports, and maintains
constant communication with both
parties.
• Schedules repairs, rentals, and
towing for vehicles; issues
payments to appropriate parties;
and interprets policies while
analyzing information gathered to
determine the course of action.
Contact this candidate