Customer Care Admin Assistant

ESTHER GYAMFUAA AGYEKUM

Mob: +233*********

E-mail:***************@*****.***

PROFESSIONAL SUMMARY

Results-driven administrative professional with experience in streamlining processes and utilizing technology to enhance productivity. Implemented digital documentation system, reducing paper usage by 30% and improving efficiency. Strong attention to detail, effective communication, and interpersonal skills. Proficient in Microsoft Office Suite and experienced in database management. Committed to providing exceptional administrative support to maximize organizational success.

SKILLS

• Result oriented

• Self-motivated

• Excellent Communication and Collaboration

• Strong Organizational Skills

• Outstanding customer care

• Excellent Time Management

• Multi-tasking Abilities

• Attention to Detail and Accuracy

• Problem Solving and Decision Making

• Strong Interpersonal Skills

• Confidentiality and Discretion

• Emotional intelligent

• Team Player

PROFESSIONAL EXPERIENCE

TCGL Kumasi, Ghana

HR Officer September 2024 – Present

Manage outsource account of designated clients

Attend to all Contract staff issues.

Monitor the performance of Contract staff

Participate in applicants’ interviews

Maintain the personal records of Contract staff on matters such as wages, retirement/ resignation, leave and training and prepare associated management reports.

Ensure Contract staff files are updated regularly

Update Contract staff on new developments

Assist the HR Outsourcing Team in developing human resource action plans and Objectives for the management of Contract staff.

Preparing of leave request for staff

Preparing of weekly reports

Unboarding of new Candidates

Any other duties assigned to you by the Coordinator, HR Services from time to time. Legal Aid Commission Obuasi, Ghana.

National Service Person (Administrative Assistant) November 2022 – October 2022

• Successfully managed and streamlined administrative processes, resulting in a 30% reduction in processing time for various tasks such as scheduling, data entry, and document preparation.

• Implemented an efficient document management system, reducing document retrieval time by 40% and ensuring seamless organization of critical files and records.

• Provided excellent customer care by promptly responding to inquiries and resolving issues from employees, clients, and other stakeholders, maintaining a high level of satisfaction and trust.

• Demonstrated strong leadership skills in assisting with the supervision and coordination of administrative staff, ensuring optimal performance and adherence to company policies.

• Assisted in organizing company-wide events and meetings, contributing to successful event execution and fostering a positive work environment.

Capa Chemist Ltd. Tema, Ghana.

Medicine Counter Assistant December 2012 – October 2022.

• Expertly managed the medicine counter, ensuring accurate dispensing of prescriptions and over-the- counter medications, with zero errors reported during monthly audits.

• Demonstrated exceptional customer care by actively listening to customers' concerns, providing expert advice on medication usage, and maintaining a 98% customer satisfaction rate.

• Implemented an organized inventory system, reducing stock discrepancies by 30% and ensuring timely stock replenishment to meet customer demands.

• Assisted the pharmacist in medication counseling, promoting adherence to prescribed regimens, and educating patients on potential side effects and drug interactions.

• Proactively maintained a clean and organized pharmacy environment, adhering to hygiene and safety standards to ensure a safe and pleasant experience for customers. EDUCATION

University of Ghana Accra, Ghana

BA. Human Resource Management and Psychology September 2018 - October 2022 Dosty Pharmacy Training Assistance Tema, Ghana

Certificate in Medicine Counter Assistant September 2010 – August 2011 PROFESSIONAL CERTIFICATION

University of Ghana Accra, Ghana

Data Science Administration May 2023 – July 2023

VOLUNTEER EXPERIENCE

• I took up a Mentorship program with Ghana Science and Tech Explorer prizes(GSTEP: from July 2023 to January2024)

• I was to ensure that I guide and direct my mentees to develop a business plan.

• I was to motivate them and educate them on how to work in teams to ensure that their project is being completed within the stipulated period. I.T SKILLS

• Proficient in using Google Suite (Google drive, Forms, Docs, Slides and Sheets)

• Proficient in using Microsoft Suite (Word, Excel, Power Point Outlook)

• Proficient in using learning management systems (Google Meet, Zoom, Microsoft Teams)

• Data Entry

• Database Management

• Social Media Management

REFERENCES

Available upon request.

Contact this candidate