High School Customer Service

Cindy Hoover

*********@***.*** 509-***-**** Spokane, WA 99206

OVERVIEW

I’m dependable, I’m a quick learner and I show up on time. EDUCATION

Oregon Coast Community College

October 1988 - April 1989 Certificate, Medical receptionist Andon college

September 1985 - June 1986 Certificate, Certificate in medical receptionists, terminology Newport high school

September 1980 - September 1984 High School, High school or equivalent WORK EXPERIENCE

Client Care Coordinator Skybridge counseling

February 2024 - January 2025 • Spokane Valley

Ensuring timely and effective scheduling of appointments and coordinating with other departments to deliver services. Helping clients, understanding, billing practices, resolve any issues, and manage their accounts. I was the main point of contact for clients addressing their inquiries, concerns, and needs this includes maintaining, accurate records, Updating information, and ensuring efficient communication. I also answered questions, emails, and phone calls promptly and professionally.

Restaurant Server/ bartender Mustard Seed

September 2022 - April 2024

Provided excellent customer service by anticipating needs and responding promptly to requests. Greeted and accommodated guests, building positive experience from first interaction. Demonstrated ability to interact with customers in a friendly and professional manner. Prioritized multiple tasks in dynamic environment and stayed calm and composed. Used good communication skills to reduce guest dissatisfaction. Checked in with guests throughout meal service,replenishing drinks and catering to additional requests .Memorized menu to help diners make informed meal choices. Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations. Processed payments and completed register transactions accurately. Resolved customer complaints and inquiries in a timely manner. Prepared and served food and beverages to customers. Exercised focus and concentration to keep track of tables and remember orders. Delivered customer checks and securely processed credit card or cash payments. Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

Office Manager Oregon Trail Mini Storage

November 2017 - February 2021 • The Dalles

Manage 200 unit facility. My job duties are. Answer multiple phones, filling out leases, invoices, customer service, data entry using excel and word, billing, filing, light cleaning, I do the banking deposits, receive payment, credit adjuster. Lease units using computer programs.I handle customer service concerns. I handle all payments and refunds. Run front office. Im very good at multitasking and I work well with the vendors. Manager/bartender/server Kobie Asian cuisine

March 2018 - September 2019 • The Dalles

Manager, bartender, I did the ordering and worked with vendors. Oversee all dining room employees. Did scheduling and station assignments.I made sure all health codes were followed. Followed old rules and regulations. Responsible for ordering all beverage and bar supplies MANAGER Elks lodge

March 2012 - September 2019

Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently displaying exceptional customer service skills. Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. Orientated and trained employees, encouraging confidence and helping adapt faster to job roles. Monitored team productivity and performance to support goals. Coached and motivated team, driving sales and delivering exceptional customer service. Assigned, prioritized, and delegated tasks and responsibility to departmental employees. Utilized strong analytical and problem-solving skills to address operational issues. Communicated plans and actions to meet departmental goals. Offered constructive feedback to team members, boosting overall job performance. Developed personal growth opportunities, empowering employees to produce results and meet goals. Oversaw multiple projects simultaneously and ensured tasks were efficiently completed. Resolved conficts between team members promptly using sound judgment based on company policies. VOLUNTEERING

Food preparation/ volunteer schedules June 1999 - January 2018 • The Dalles, OR Meal on wheels / gleaners

I helped prepare the meals, sometimes I helped with the delivery. I also volunteered at gleaners. NOTABLE SKILLS

Decision Making Etiquette Time Management Typing Kitchen Management Accounting Hiring Multitasking Cash Management Conflict Resolution Stocking Inventory Computer Persuasive Speaking Active Listening Attention To Detail Safe Food Handling Management Skills Shipping and Receiving

STANDOUT TRAITS

Ambitious Dependable Team-player Accurate Focused

Contact this candidate