Customer Service Team Leader

ADEEM ASIF

***********@*****.***, linkedin.com/in/adeem-asif-b736bb185

Attock, Pakistan

PROFESSIONAL SUMMARY

Experienced and customer-focused professional with a successful track record in cashiering, counter assistance, and sales roles. Adept at handling transactions accurately and efficiently, managing cash registers, and providing exceptional customer service. Skilled in engaging customers, building relationships, and identifying their needs to deliver personalized solutions. Proven ability to exceed sales targets while maintaining a friendly and welcoming atmosphere. Strong organizational skills and the ability to thrive in fast-paced environments, ensuring smooth operations and customer satisfaction. Committed to upholding high standards of professionalism and integrity, I am ready to contribute my skills and dedication to a team-oriented organization in Canada.

WORK EXPERIENCE

Production Team Leader/ Pakistan Ordinance Factroy Wah Cantt 21-09-2018 - Till Now

• Setting daily/weekly/monthly objectives and communicating them to employees

• Organizing workflow by assigning responsibilities and preparing sechdule

• Achieved and exceeded sales targets through effective communication and customer service skills

• Monitored inventory levels and restocked products as necessary to ensure availability.

• I am also get worked on different CNC lathe machine.

• Also worked on different press and managing stores purchase material handling material and provide material on shop for every each components were made Crew Member / All Rounder Feb 2018 -May 2021

MacDonald’s. Islamabad, Pakistan

. Maintained the cleaning and organization of stores and restaurants area.

. Done all food standards and safety procedures.

. Deal with customers on right way, served items quickly. Shift Manager July 2021 – 24

Pizza Base. Attock City, Pakistan

. Responded to customer complaints and worked to resolve any issues in a timely and professional manner.

. Monitored inventory levels and restocked products as necessary to ensure availability

. Conducted sales transactions using point-of-sale (POS) systems and accurately processed Cash, credit, and debit card payment.

. Maintained knowledge of current promotions, discounts, and product features to effectively sell to customers

. In the absence of general manager. I can easily handle to the restaurant

. Do ordering of the stock and maintained the rang of stock EDUCATION

Graduation Sep 2015 - Aug 2021

PMAS AAUR Agriculture University, Rawalpindi, Pakistan Bachelors of Science in Agriculture economics

SKILLS

• Proficient in accurately processing transactions, counting money, and maintaining cash registers with a high level of accuracy.

• Skilled in providing exceptional customer service, actively listening to customer needs, resolving inquiries, and ensuring customer satisfaction.

• Well-versed in understanding product features, specifications, and benefits, allowing for effective communication and upselling to customers.

• Proven ability to meet and exceed sales targets through persuasive selling techniques, building customer rapport, and offering suitable product recommendations.

• Capable of efficiently managing multiple tasks, such as handling transactions, addressing customer inquiries, restocking merchandise, and maintaining a clean and organized work area.

• Strong team player with excellent communication skills, collaborating effectively with colleagues, supervisors, and cross-functional teams to achieve common goals.

• Proficient in identifying and resolving customer concerns, handling difficult situations, and finding effective solutions to ensure customer satisfaction.

• Meticulous in maintaining accurate records, handling financial transactions, and ensuring pricing accuracy to prevent errors and discrepancies.

• Quick learner who can easily adapt to new systems, procedures, and changing work environments, ensuring a seamless transition and maintaining productivity.

• Proficient in MS office all suite of Applications VOLUNTEER WORK

Served as a member of The Citizens Foundation Nov 2022 - May 2023 The Citizens Foundation • Rawalpindi, Pakistan

• Served as a member of The Citizens Foundation, a non-profit organization dedicated to providing education to underprivileged children in Pakistan.

• Participated in fundraising efforts and helped to organize events to raise awareness about the organization’s work

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