Personal Care Assistant
Resume:
Femetress Wilson
Olive Branch, MS ***** +1-901-***-****
***************@*****.***
PROFESSIONAL
SUMMARY
I'm a experienced 6+ years Retail Sales Representative with a keen eye for trends and a passion for the retail industry. I work to ensure customer satisfaction. I also do so with a smile & great communication. Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
SKILLS • Digital marketing expertise
• Point of sale systems
• Inventory management strategies
• Advanced computer skills
• Typing proficiency
• Customer relations and support
• Mobile technology knowledge
• Cash handling experience
• Technical assistance skills
Email campaigns and event
planning
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Social media strategy
development
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SEO techniques and research
skills
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• Brand development expertise
• Leadership capabilities
• Microsoft Office Suite proficiency
WORK EXPERIENCE PCA PERSONAL CARE ASSISTANT 08/2024 to CURRENT Ability Works Rehab Services Olive Branch, MS
Provided daily meals to elderly and disabled individuals to ensure proper nutrition.
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• Assisted with bathing and grooming to maintain hygiene and comfort.
• Facilitated walks for physical activity and companionship. Coordinated transportation to medical appointments, ensuring timely attendance.
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Performed laundry duties, including washing and drying, to uphold cleanliness.
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• Cleaned bathrooms regularly to maintain a sanitary environment.
• Engaged clients in activities that promoted joy and well-being. Supported daily living tasks for elderly and disabled individuals, enhancing quality of life.
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PERSONAL CARE ASSISTANT 04/2024 to 06/2025
FW
Mississippi Department Of Rehabilitation Services
• Assisted clients with daily living activities, ensuring comfort and safety. Developed personalized care plans in collaboration with healthcare professionals.
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Monitored client health indicators, reporting changes to medical staff promptly.
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• Trained new staff on best practices for personal care and client interaction.
• Implemented strategies to enhance client independence and quality of life. Coordinated transportation and scheduling for medical appointments and social activities.
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• Maintained accurate records of client care activities and progress notes. Advocated for clients' needs, facilitating communication between families and healthcare teams.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
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Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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TEAM LEAD 04/2022 to 09/2023
pOpshelf Memphis, TN
• Assigned daily tasks to employees upon arrival for shifts.
• Maintained store organization and cleanliness during operational hours.
• Ensured timely greeting and assistance for all customers.
• Conducted nightly register counts and adhered to closing procedures. PCA PERSONAL CARE ASSISTANT 07/2016 to 09/2021
ABILITY WORKS Olive Branch, MS
• Working with elderly and disabled people
• Making them smile
• I feed them daily
• Bathe them
• Groom them if needed
• Wash and Dry Laundry
RETAIL SALES REPRESENTATIVE/CUSTOMER SERVICE 01/2013 to 10/2016 REP
GADGET FIX/METRO PCS Memphis, TN
Delivered high-quality customer service by greeting customers promptly and addressing needs.
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• Handled cellphones and devices, including activating, upgrading, and repairing as necessary.
• Managed inventory through efficient stocking and organization of shelves. Executed store cleanliness protocols to maintain an inviting shopping environment.
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Memorized promotions, policies, and sales plans to accurately inform customers.
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Recommended merchandise and phone plans tailored to customer requirements.
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• Planned and organized marketing events to enhance store visibility. Processed cellphone upgrades and upsold memberships and rewards programs.
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CASHIER 06/2012 to 11/2012
SWEET PEPPERS DELI
Provided exceptional hospitality while greeting customers to create welcoming atmosphere.
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• Took customer orders efficiently, ensuring accuracy and satisfaction. Maintained professionalism in managing customer complaints with effective resolutions.
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Demonstrated enthusiasm when recalling deli menu items and making recommendations.
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Conducted daily cleaning of work area, prepared silverware, and refilled condiments.
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Answered telephone inquiries for customer complaints and processed phone orders.
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Handled cash transactions securely, managing both small and large amounts.
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• Ensured store maintained safe and sanitary conditions for all patrons. EDUCATION High School Diploma 01/2010
OLIVE BRANCH HIGH SCHOOL
LANGUAGES English - Expert
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