Patient Care Nursing Assistant
Resume:
Jacquelyn Jimenez
Contact
*********.************@***.***
********@******.***
******************@*****.***
Saint Francis, WI 53235
Education
Bachelor's of Psychological
Science
Graduation:
December 2024
Mount Mary University,
Milwaukee, WI
Certified Nursing Assistant
(licensed)
March, 2015
Objective
Compassionate diligent customer service that is professional and focused on fostering a supportive environment for patients and their families. Demonstrate exceptional bedside manners, proficient skills charting electronically, vital sign monitoring, and first aid emergency assistive care. Focus on delivering high quality care to individuals from diverse backgrounds. Dedicated to protecting client's safety and promoting satisfaction with facility services. Energetic professional with a background in telemarketing and reception. I am currently seeking to demonstrate my organizational and communication skills gained in a healthcare setting towards new career opportunities. I am outgoing, also friendly with a strong drive, determined to succeed. Experience
Saint Luke's Hospital - Nursing Assistant
04/2015 - Current
Milwaukee, WI
• Documented electronically patient care in the organizations database charting system
• Participated in the plan of care for patient care and safety
• Recorded patient conditions regarding vital signs, delegated patient care, and promptly responded to requests-for-service to assist patient needs.
• Immediately notify concerning changes that are observed during patient care that affect physically, emotionally, and presented complaints identified by patients.
•Focus on the appropriate fundamentals of taking notice of a patient's feelings and need of assistance to promote the progress of their social and emotional support.
• Reported environmental risks and applied patient safety, equipment malfunctions, and restocked supplies used for patient care.
• Collect variant samples of specimens that are sent to the laboratory for testing.
• Encourage and assist in daily living activities like bathing, dressing, toileting, measuring intake, output, served meals, and assisted with feeding for patients in need.
• Provided physical support to patients when ambulating, instructed safety instructions for mobility, and repositioning bedridden patients to prevent bedsores.
•Assist instructional recommendations to patients for beneficial nutritional needs of diets with their meals and snacks.
State Farm Insurance - Telemarketing Specialist/Receptionist 02/2005 - 12/2007
Milwaukee, WI
• Scheduled and confirmed appointments.
• Presented information educating customers of products, services, costs, and coverage available in suggested quotes to meet customer needs.
• Used a multi-line telephone system that helped me answer inbound calls from clients, transferred calls to agents.
•Recorded customer information in database, updated, and recorded customer or client information to maintain accounts.
• Worked with Microsoft software to manage calls, letters, data relating to sales, and scripts and procedures.
• Called outbound sales calls from a selected listing to current customers, and potential clients.
• Resolved customer complaints that escalated
•Scheduled appointments for insurance agents with interested customers according to schedule availability.
•I used scripted sales strategies to assist acquiring new clients calls offerings.
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