Patient Access Customer Service
Resume:
DESTINY A. SANTISTEBAN
**** ****** ** *** ***, Waco Texas 76705
*******.*******@*****.***
OBJECTIVE
Scheduler with a proven track record of enhancing operational efficiency and patient access through meticulous appointment coordination and effective communication. Leveraging skills in problem solving, teamwork and bilingual communication to optimize scheduling processes and reduce errors. Committed to utilizing date-driven insights to inform resource allocation and support seamless healthcare options.
EXPERIENCE
United Healthcare l Remote Job l Scheduler Nov 2024 – April 2025
• HIPPA was our focus we were responsible of making sure that we had the correct person on the phone before giving out any allowed information. If they we’re new patients, I was able to create them a new profile.
• Coordinate daily appointments to maximize Primary care Doctor (PCP) availability. If Doctor was not available, we will verify a back-up provider allowed by the Primary Doctor.
• Worked closely with medical staff to resolve scheduling conflicts, medication conflicts supporting seamless operations and enhanced team communication.
• Maintained accurate records of patient appointments and providers calendars reducing scheduling errors and improving workflow reliability. Optum l Customer Service Representative l Data Entry Analyst l Remote June 2023 – May 2024
• Handled customer inquiries, ensuring efficient resolution and boosting satisfaction.
• Effectively managed multi-channel communications, enhancing patient experience.
• Streamlined date entry processes, ensuring accurate claim management and record keeping.
• Resolved complex issues with a patient first approach, improving service quality.
• Collaborated with team to optimize system navigation, enhancing support efficiency.
• Resolved complex patient account inquiries, ensuring swift solutions and contributing to enhanced patient satisfaction and loyalty.
2
SEASONAL JOBS - ALASKA
Silver Bay l Processor l False Pass, Alaska April 2025 – August 2025
• Responsible for sorting out the different types of species that came in on every boat between Sockeye, Chum, COHO and Pinks.
• Fish house is the area we get to clean the inside of the fish pull out any guts or broken fish pulled them to the side. We determined if the fish was in good conditions inside and out before sending the fish to get frozen.
• In the fillet section we were responsible for the quality of the fish if it had any bruising, blood spots, belly burns just an overall freshness and quality.
• I got personally a chance to be a Quality Assurance Lead and I had to make sure that in the process of the fish coming in that our processors knew how to identify the difference in quality depending the type of species.
STEWARDESS l THE BOAT COMPANY – ALASKA I HALF SEASON
• I made sure the table was perfectly set for our guests in a high-quality level.
• Served our guests 3 times a day full course meals with the best dining service.
• I did housekeep every day and laundry.
• Made sure our guests had the best wines and bar service.
• Provided the best attitude and smile every day to make their vacations way better. EDUCATION
GED: Graduated 2014
Hotel and Tourism l San Juan, Puerto Rico.
High School Diploma Graduated 2011.
Academia San Jorge l San Juan, Puerto Rico.
SKILLS
• Timely responsible, initiative work well, work well under pressure, Internet knowledge/ computer skills, customer service.
• Basic housekeeping, cleaning, setting dining tables.
• Many years of bartending, preparing basic drinks wines champagne.
• Bilingual English and Spanish, teamwork, and collaboration, 3
• Always want to help, ready to serve with the best attitude.
• Multitasker with systems and monitors.
• Manage to work perfectly in a remote safe silence place, full availability. VOLUNTEER EXPERIENCE OR LEADERSHIP
I had the ability to lead in the Trident Sea foods company since I was a Timekeeper, I needed to set a good example for the employees since I oversaw almost 250 people and make sure they were doing their job correctly.
REFERENCE NUMBERS
Captain Bruce Bonorden – the Boat Company / 907-***-**** First Mate Jonathan Ford – The Boat Company / 360-***-**** KC – HR assistance Silverbay 907-***-****
Andrez Velez – Optum / 939-***-****
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