ARDELLA T GILLIS
**** ******* *****, **********, ** 48167
EMAIL ADDRESS: *******.*******@*****.***
LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/ARDELLA-GILLIS-B03178144
OJECTIVE: Motivated and dependable individual re-entering the workforce after a period of receiving Social Security Disability Insurance (SSDI). Actively seeking a flexible and sustainable employment opportunity that aligns with current abilities and supports long-term financial independence. Brings a strong work ethic, adaptability, and a commitment to contributing positively to a team environment. Open to part-time or full-time roles with the potential for growth.
SUMMARY: Over the past 32 years, I’ve gained extensive experience in various office settings, allowing me to adapt to different workflows and company cultures. I’ve honed my skills in scheduling, communication, document management, and various office software programs throughout my diverse work experience.
PROFESSIONAL EXPERINCE:
State of Michigan DHS/CHAMPS] Home Healthcare and Administrative Worker] January 2022-Present
Basic medical knowledge, understanding vital signs, common illnesses, and how to monitor a patient’s condition is essential. Personal care, assisting with tasks like bathing, dressing, toileting and mobility are core responsibility. Medication management, reminding patients about medications, ensuring they take the correct dosage, and reporting any side effects is crucial to their safety. Light housekeeping, maintaining a clean and safe environment can contribute to the patient’s well-being. Lastly, if the patient is injured or wounded, wound care, changing dressing, wound management and tending to the patient’s overall health and monitoring are essential to the welfare of the patients.
Compassion and empathy are very important as well as building trust, rapport, with a patient’s that feel unwell or isolated is vital. Patient’s may have complex needs or challenging behaviors, patience and a calm demeanor are essential. Communication and clear responses and feedback from family and friends are crucial for ensuring coordinated care. Lastly, observation skills, identifying changes in the patients, such as behavior, and condition must be reported promptly. Having a positive, cheerful and optimistic attitude can uplift a patient’s spirits and contribute to their recovery.
Administrative Assistant/Mail Clerk] Convery’s Insurance Services] USA] February 2022-July 2022
Prepare and edit documents, reports and presentations using Microsoft Office software. Manage incoming and outgoing mail including packages. Processing confidential mailings with mail machinery. Maintain and organize physical and digital filing systems, data entry, assort and distribute mail to all departments, improving accessibility and efficiency. Collaborate with other administrative staff to streamline processes and improve office efficiency. Handle confidential information with discretion and professionalism.
Administrative Assistant/Receptionist] VTC Insurance Group] Farmington Hills, MI] February 2018-Novemeber 2021
Provide comprehensive administrative support to the executive team, managing calendars, scheduling meetings, and making travel arrangements. Supported the administrative team in day-to-day operations, including accounting, data entry, filing, and document preparation. Manage incoming and outgoing correspondence, emails, and phone calls. Ensuring timely responses and follow-ups. Assisted with event planning and fundraising efforts, contributing to the organization’s success. Act as primary point of contact for internal and external stakeholders, handling inquiries and request. Managed all policy-holders reports, claims, booklets, office supplies, inventory, ensuring cost-effective procurement and organization.
ABA Medical Records Clerk/Accountant] Centria Healthcare for Autism] Farmington Hills, MI] September 2017-January 2018
Created new medical record booklets, entered data entry of patients into system, and retrieved existing medical record by gathering appropriate record folders and content. Cross-trained in accounting, payroll and performed critical faxing, scanning and multitasking duties. Inputting and recording locations to computer, and delivering records to appropriate departments.
EDUCATION:
Bachelor of Science in Healthcare Administrative Management] University of Phoenix, AZ, USA] Graduated: March 2013
A.A. Art of Business Administration] University of Phoenix, AZ, USA] October 2010
CERT- Medical Administration Assistant/Clinical Business] Everest Institute of Technology] July 1994
ADDITIONAL SKILLS:
Microsoft Office Suite (Word, Excel spreadsheets, PowerPoint, Outlook) & Quickbook (Taxpreparer). Data Entry and management, time management, and prioritization. Excellent written and verbal communication skills, strong attention to details. Document preparation and editing documentation. Event planning and coordination, organizational multitasking abilities and Professional confidentiality.
ENDING SUMMARY: Returning to the workforce after a two-year absence with renewed focus, resilience, and a strong commitment to professional growth. Eager to apply prior experience and newly gained perspective to contribute meaningfully in a stable, supportive role. Ready to bring reliability, adaptability, and a strong work ethic to a team-focused environment.