Human Resources Associate Director

Za h yd Sh u j a

Mobile: +92-334-******* / +92-346-******* *****.******@*****.***

® Professional in Human Resources (MSC Hrm) with additional certification offering a 14 year HR career distinguished by commended performance and proven results.

® Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

PROFESSIONAL EXPERIENCE

Dubizzle owns and operates bespoke classifieds portals in emerging market of online portals, primarily in the MENA, South Asia and Southeast Asia regions. The group's flagship ventures i.e Zameen.com, OLX, Dubizzle, Bayut, Drive Arabia etc are spread over 10 countries.

Associate Director – Human Resources

Serving as Associate Director for leading online platforms including Dubizzle.com, overseeing strategic and operational HR functions across diverse, fast-paced tech environments. Spearheading initiatives that drive recruitment excellence, employee engagement, compliance, and organizational development. Key Responsibilities:

• Technical Recruitment Leadership:

Lead end-to-end recruitment for technical roles including software engineers, QA engineers, DevOps, and mobile developers, Software Architects, Engineering Managers. Collaborate closely with engineering leaders to define hiring needs, team structures, and technical skill requirements.

• Talent Acquisition Strategy:

Design and implement scalable hiring strategies aligned with rapid organizational growth while ensuring high-quality standards and minimal time-to-fill metrics.

• Pipeline Development & Sourcing:

Build and maintain a robust pipeline of passive and active candidates through proactive sourcing via LinkedIn Recruiter, Stack Overflow, GitHub, and strategic employer branding efforts. Represent the organization at talent events and networking platforms.

• HR Operations & Employee Lifecycle Management:

Oversee the complete employee lifecycle—from onboarding, confirmation, and transfers to offboarding—ensuring efficient processes and a positive employee experience.

• Policy & Compliance Oversight:

Ensure full compliance with labor laws, HR policies, and internal SOPs. Maintain up-to-date and accurate employee records across HR portals and physical files.

• Employee Relations & Grievance Handling:

Act as a trusted advisor to employees and leadership on HR matters. Promptly resolve employee queries and grievances with sensitivity and fairness.

• HR Analytics & Reporting:

Drive data-driven decision-making by developing and delivering regular HR analytics, dashboards, and recruitment metrics for leadership insights.

• Cross-functional Collaboration:

Partner with Finance for payroll and benefits administration. Work with product and engineering teams to tailor HR strategies that support tech-driven growth.

• Systems & Tools Expertise:

Hands-on experience with ATS systems and HR analytics platforms, ensuring optimized workflows, candidate experience, and data integrity. D u b i z z l e L a b s ( S M C P r i v a t e ) L i m i t e d, P a k s i t a n (May,2021 till date) V i d i z m o, U S A (October, 2020 till April, 2021) 1 0 P e a r l s ( P v t ) L t d ., P a k i s t a n (October, 2018 September 2020)

• Stakeholder Engagement & Leadership:

Manage and mentor a high-performing HR team. Ensure alignment of HR deliverables with business priorities while fostering a culture of transparency and performance. Heading Human Resource and Strategic Initiatives at an award-winning Video streaming company. Vidizmo empowers businesses through technology acceleration. We specialize in Video Streaming, cybersecurity, and enterprise solutions.

Some of the impacts I have created in this short period ensuring business continuity during COVID times and revamping the recruitment, HR operational performance management process. Also launched the Graduate Trainee Program.

Designation: Human Capital Manager

Leading the Talent Team, reporting into the Director Human Capital. Supervising and managing end to end HR Services i.e. recruitment and working on Organizational Development initiatives.

• Responsible for the end to end recruitment across the entire business. Recruiting across technical, marketing, digital, finance, and head office functions. Creating a talent pool, in order to be reactive on any future vacancy. Support with our global expansion – currently involved with recruiting in Columbia, Germany, Dubai, Europe and USA.

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy

• Provide and implement programs to enhance the entire employee experience, in an effort to attract, retain and develop top talent

• Use creative thinking to enhance existing programs for recruiting and onboarding; employee engagement, training for the life of the employee, and career path and succession planning

• Serve as a learning resource for the broader organization. Provide thought leadership to help create optimal future learning strategies and structures.

• Utilize expertise to support a variety of initiatives including organization assessment, organization design, change and transition management, and culture transformation across Patterson.

• Continually develop and apply broad organizational knowledge to address business and organizational challenges by recognizing patterns and trends.

• Creating a talent pool, in order to be reactive on any future vacancy and support with our global expansion

– currently involved with recruiting in Columbia, Germany, Dubai, Europe

• Performance management: coaching managers on performance management issues and processes

• Recruitment and retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns

Achievements:

• Hired Sr. Mangers, Head of Department, Technical Project Managers & Software Architects and C-Level Managers.

• Implemented ATS systems (JazzHR)

• Implemented Online Technical Evaluation System (HackerRank)

• Revamped our Employee Management system

W a t e r l i n k G r o u p o f C o m p a n i e s, P a k i s t a n (October, 2012 till March, 2018) Lead the Group HR Department of 6 companies within the group. Reporting to the Group CEO. Established the HR department from scratch.

Achievements:

Develop & implemented Training Culture, ERP System and HR Manual, which included detailed policies for the Group.

Designation: Group Manager – Human Resources

Projects Completed:

- HR Manual Revision

- Designed & Implemented of HRIS with employee’s self-service.

- Grading Structure

- Comprehensive Group Travel Policy

- Introduced group wide Health Insurance (OPD, IPD) H U M N e t w o r k L i m i t e d, P a k i s t a n (March, 2011 till September, 2012) Designation: Associate Manager – Employee Relations Projects Completed:

- HR Manual Revision

- Implementation of Oracle HRIS

- Comprehensive Employee Relations Policy

- Grading Structure & Monetizing Vehicle Policy.

O B S G r o u p o f C o m p a n i e s, P a k i s t a n (March, 2009 till January, 2011) Designation: Assistant Manager – Human Resources Operations Managed the overall operations including end to end recruitment. Projects Completed:

Projects Completed:

- HR Manual Revision

- Recruited & trained 2 Pharma Units country-wide

- Implementation of ERP System

- Comprehensive HR Manual / Management Training Program B r a i n t r e e G r o u p, P a k i s t a n (April, 2005 till August, 2006) Designation: Human Resource Manager

Projects Completed:

P a k i s t a n Tobacco Company (November, 2004 till April, 2005) J a m e s F i n l a y P a k i s t a n (January, 2004 till July, 2004) A v a r i T o w e r H o t e l (1999 till 2000)

- Recruited & trained 2 Units for out bound campaign

- Implementation of Time Management System

- Introduced reward system

- Training Program

Designation: Human Resource Officer

Accountabilities:

• Assisting the Director HR, member of the Talent Team (short-listing, recruitment process & Advertisements). Also active team member of the Induction Project (planning/implementing) and also assisted in the HR Budget. Arranged Company Training, meetings and family get-togethers and day to day office activities. Designation: Human Resource - Internship

• Updating the Company Business Score Card, HR Budget, and Member of the Library Project, In charge of the entire intern’s currently in the office. Recruitment Process of the Vacant Posts in the Company and also conducted Trade Marketing Officer Test.

Designation: Trainee Officer (P&I Dept)

Accountabilities:

• Dealing with Clients in other countries, updating them on the current status of the claims and court cases. Raising invoices in the end of the month to send to clients for services rendered. Designation: Senior Tele-Sales Executive

Accountabilities:

• Marketing and Sales of Avari Gold Club.

EDUCATION & CERTIFICATIONS

2007 - 2008 University of Hertfordshire (United Kingdom) MSc. Human Resource Development 2006 - 2007 London College for Excellence (United Kingdom) P.G.D. in Human Resource Management 2000 - 2002 Griffith College (Karachi Campus) National Certificates of Business Studies 1998 - 2000 Karachi University Bachelors of Commerce ON JOB TRAINING

August 2009 6 Hours: Train the Trainer

June 2012 8 Hours: Workshop on Employee/Industrial Relations and Labour Laws, Conducted by Ace Consultants

March 2013 10 Hours: Workshop on Conflict Management, Conducted by Management Association of Pakistan (MAP)

May 2013 8 Hours: Workshop on Writing Measureable KPIs, Conducted by HR Matrix October 2015 Modern Human Resource Management - Appraisal and Performance by Alison November 2015 Change Management – Guiding Principles and Practices by Alison (Online Learning) December 2015 Managing contact information by HP infolab (e-learning) December 2015 Effective leadership by HP infolab (e-learning) April 2016 Strategic Planning by HP infolab (e-learning) April 2016 Hiring Staff by HP infolab (e-learning) June 2022 Talent Optimization Consultant Certificate June 2022 Leadership & Management Certificate

January 2023 The Psychological First Aid Certificate

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