Real Estate Client Relations

Jonathan Cardona

727-***-**** ️ ***************@*****.***

Bilingual: English & Spanish

Professional Summary

Detail-oriented and bilingual administrative professional with 5+ years of experience in office coordination, real estate operations, and client relations. Skilled in accounting support, process optimization, and cross-functional communication. Adept at managing client transactions, ensuring compliance, and maintaining smooth daily operations in fast-paced business environments.

Professional Experience

Dalton Wade Real Estate Group — Office Coordinator / Real Estate Agent

Tampa, FL Jan 2022 – Sep 2025

Guided clients through the buying, selling, and rental process, providing expert advice on market trends, property valuations, and financing options.

Managed end-to-end closing processes with title companies and coordinated contract review.

Handled accounts receivable/payable, bank reconciliations, and expense reporting.

Developed and maintained standard operating procedures (SOPs) to streamline workflows.

Conducted financial and flex analysis to support decision-making and profitability.

Oversaw daily office operations, ensuring efficiency and excellent client experience.

Marriott International — Customer Service Supervisor / Guest Service Expert

Clearwater, FL Dec 2020 – Jan 2022

Supervised front-desk and guest service teams to deliver superior customer experiences.

Trained, coached, and evaluated new staff to ensure compliance with company standards.

Resolved guest inquiries and escalations efficiently while maintaining high satisfaction scores.

UnitedHealthcare — Eligibility Analyst

Tampa, FL Jan 2017 – Nov 2020

Managed client accounts and ensured accurate eligibility and compliance processing.

Provided administrative and analytical support for reporting and account management.

Developed and maintained SOPs to improve operational consistency and accuracy.

Supported financial reporting and flex analysis to identify cost-saving opportunities.

Skills

Software: Microsoft Office Suite, QuickBooks, SharePoint

Design Tools: Adobe Acrobat Pro, InDesign, Photoshop, Illustrator

Languages: English & Spanish (fluent verbal and written)

Core Competencies: Client Relations, Accounting Support, Contract Review, SOP Development, Financial Reporting, Process Improvement

Certifications

Licensed Real Estate Agent (Florida) — Active, 2023–Present

Contact this candidate