YASMIN MONTALVO
North Port, FL • 845-***-**** • ******.********@*****.***
PROFESSIONAL SUMMARY
Multidisciplinary Project Manager and Senior Systems Analyst with over 15 years of hands- on experience leading technology rollouts, optimizing operations, and managing multimillion-dollar initiatives across IT, finance, real estate, and retail. Adept at cross-team coordination, client-facing roles, and problem-solving under pressure. Bilingual in English and Spanish with a reputation for organized execution and strong leadership. CORE COMPETENCIES
• Project & Program Management
• Systems Administration & Troubleshooting
• Technical Documentation & Testing
• Vendor Relations & Procurement
• Financial Reconciliation & Bookkeeping
• Real Estate Sales & Marketing
• Staff Training & Team Leadership
• Hardware Implementation & OS Upgrades
• Bilingual Communication (English/Spanish)
PROFESSIONAL EXPERIENCE
Miles IT – Project Manager
Jan 2022–Sept 2025 North Port, FL
• Developed project schedules, scope statements, budgets, and resource plans
• Managed inventory reports, purchase orders, and financial tracking documents
• Facilitated stakeholder communication, meetings, and status reporting
• Assigned team tasks, monitored milestones, and coordinated cross-team efforts
• Maintained client relationships throughout full project lifecycle
• Increased company revenue to 1.2 million
Truform Media Group – Billing/Reconciliation Contractor Sept 2020–2025 Remote
• Entered invoices and reconciled payments using QuickBooks
• Oversaw accounts receivable and vendor relationships
• Managed credit card and financial record audits
ERA 1st Independent Realty – Real Estate Agent & Marketing Specialist April 2019–Jan 2023 Newburgh, NY
• Coordinated home sales, leases, market comps, and staging services
• Managed listings, advertising, and website content
• Scheduled vendor services and property tours
• Implemented BPO Assistant tools for property valuations
• Increased Hispanic clientele by 100 % by advertising and creating workshops Hudson Valley CPAs PLLC – Office Manager / Bookkeeper April 2018–April 2019 New Paltz, NY
• Processed payroll, accounts payable/receivable, and tax documentation
• Created W-2s, escalated ATM issues, managed filing and returns
• Handled multi-client financial operations with confidentiality and accuracy Coach Leather – Senior Systems Analyst
2007–March 2018 New York, NY
• Managed OS upgrade project across 471 stores and 3,000 systems
• Led data migration, hardware testing, scripted rollouts
• Collaborated and implemented US processes with our partners in the UK via onsite and conference meeting.
Gucci – Retail Applications Consultant
2006–2007 New Jersey
• Designed and implemented retail software and hardware solutions
• Created and validated test scripts and rollout processes
• Delivered customer-specific system modifications and go-live support Coach Leather – Consultant Systems Analyst
2004–2006 New Jersey
• Analyzed Helpdesk performance and implemented support processes
• Coordinated defect tracking, EFIX testing, and release documentation CRS Retail Systems – Senior Project Manager & QA Lead 1996–2004 Newburgh, NY
• Led support and QA teams for specialty retail software solutions
• Managed $30M in client accounts and implemented retail systems
• Developed test scripts, configuration strategies, and training materials EDUCATION
• Orange County Community College – AAS in Business Administration
• Graduated January 1993
CERTIFICATIONS
• Project Management Certificate – Villanova University (1999)
• Practical Software Test Methods (1999)
• Advanced Customer Service Training (2002)
• Management Certification (1992)
TECHNICAL SKILLS
• Hardware- IBM/Lenovo Platforms, Networking (Hubs, Routers, Switches)
• Software- Microsoft Suite, RADOS, RemoteWare, PC Anywhere, Encore Retail Suite
• Platforms- Windows XP, 7, 2000, Server 2012, NT, POSReady
• AI ChatGPT, Gemini, MidJourney,
PERSONAL ATTRIBUTES
Organized • Motivated • Results-Driven • Efficient • Disciplined • Conscientious REFERENCES
Available upon request