Project Manager Strategic Account

Monica L. Williams, RN

Healthcare IT Consultant Clinical Informatics Leader Project Manager

Atlanta, GA ****************@*****.*** 937-***-**** linkedin.com/in/monica-w-75167755

PROFESSIONAL SUMMARY

Accomplished Clinical Informatics Leader and Project Manager with 20+ years of combined clinical nursing and health IT consulting experience. Proven track record of bridging the gap between clinical teams and IT stakeholders to deliver enterprise EHR implementations, workflow optimization, governance, and population health initiatives. Recognized for strategic account planning, customer engagement, and HIT leadership that consistently deliver measurable outcomes, including faster adoption rates, improved data accuracy, and reduced implementation costs.

CORE COMPETENCIES

• EHR Systems: Epic (ClinDoc, Orders, Stork, Optime, HIM/ADT), Cerner Millennium (PowerChart, SurgiNet, PharmNet), Allscripts, Athena, Meditech

• Health IT Strategy Clinical Workflow Optimization Population Health Initiatives Interoperability & Data Integration

• Strategic Account Planning Stakeholder Engagement (CMIOs, IT Leaders, Vendors, Clinicians)

• Governance & Change Management Cross-Functional Collaboration Customer Experience Leadership

• Training, Coaching, and Development Quality & Compliance Presentation & Communication Skills PROFESSIONAL EXPERIENCE

Senior Project Manager / Clinical Informatics Leader Multiple Health Systems & Consulting Engagements – Nationwide 2017–Present

• Defined and engaged key stakeholders (CMIOs, physicians, nurses, executives, and vendor partners) to support HIT implementations, resulting in enterprise-wide adoption rates exceeding 90%.

• Acted as a trusted advisor for population health, interoperability, and HIT initiatives, driving compliance with CMS Meaningful Use/Promoting Interoperability programs.

• Created and executed strategic account and project plans, achieving on-time delivery of 95% of initiatives and reducing escalations.

• Conducted governance and customer meetings to align priorities and provide actionable insights, reducing change-order costs by 18%.

• Served as workflow and technical SME, guiding build and optimization of Epic SmartSets, Cerner PowerPlans, and clinical documentation tools.

• Partnered with cross-functional teams on care management and quality initiatives, contributing to 25% faster decision-making cycles.

• Directed clinician training programs, resulting in 5,000+ end users trained and a 23% reduction in go- live support costs.

• Improved implementation timelines by 25% and enhanced data accuracy across inpatient and ambulatory care settings.

Clinical Operations Manager / Informatics Liaison

Regional Hospitals & Ambulatory Clinics – Multi States, U.S. 2014–Current

• Applied HIT to optimize workflows across acute care, ambulatory, community health, and LTC settings, improving documentation accuracy by 22%.

• Directed clinical operations, IT adoption, and compliance programs, balancing regulatory standards with frontline usability.

• Facilitated EHR adoption by coaching providers, achieving 95% adoption within six months and boosting provider satisfaction by 18%.

• Delivered executive-level presentations and clinician training, reducing training-related escalations by 30%.

• Acted as a liaison between clinicians and IT teams, optimizing workflows and reducing downtime incidents by 15%.

• Led interdisciplinary governance meetings to align workflows with CMS, HIPAA, and interoperability standards.

• Collaborated on cross-state initiatives integrating clinical systems, cutting duplicate testing by 17% and improving care coordination.

• Designed and deployed scalable clinical decision support tools (Epic SmartSets, Cerner PowerPlans), increasing provider efficiency by 12%.

LPN / Registered Nurse – Acute Care, Ambulatory, Community Health, Home Care, LTAC & LTC Various Healthcare Facilities – Ohio 2005–2018

• Delivered direct patient care while serving as unit manager, director of nursing, infusion nurse, and office manager across diverse care settings.

• Partnered with interdisciplinary teams to embed IT solutions into bedside workflows, improving safety and compliance.

• Supported community health and population health programs, linking frontline operations to broader public health initiatives.

EDUCATION

Bachelor of Science Information Technology – Wilberforce University, Wilberforce, OH

Associate Degree in Nursing – Miami University Middletown, OH

Contact this candidate