Customer Service Delivery Driver

Amanda Mendoza

805-***-**** *****************@*****.*** Goleta, CA 93117

SUMMARY

Service-oriented delivery professional with demons

rated record of road safety and clean driving

history. Familiar with logging daily activities, coordinating customer paperwork and collecting

payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Enthusiastic Customer Service Cashier with experience developing effective methods of service

delivery. Supports company values and prioritizes tasks to meet consumer needs. Pos: 's good

public relations and communication skills to promote repeat business opportunities.

‘riendly and engaging Cashier with history of delivering excellent customer service in busy retai

Friendly and engaging Cask th hist f del ig Ilent cust b tail

settings. Strong payment processing and client engagement skills to promote seamless store

operations.

SKILLS

¢ Vehicular navigation ¢ Customer service

¢ Safety inspection ¢ Time management

¢ Route optimization ¢ Customer interaction

« Payment processing ¢ Cash transaction handling

EXPERIENCE

Delivery Driver, GrubHub/doordadh, October 2022-Current

Santa Barbara, California

¢ Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

« Drove safely in all weather conditions including rain, snow, sleet, ice.

« Navigated routes with relevant map programs and GPS systems.

¢ Notified customers of delays to decrease calls to support.

¢ Inspected vehicle and maintained gas, oil and water levels.

« Maintained accurate records of goods delivered and collected payments as required.

Customer Service Manager, Jersey Mike's Subs, September 2018-September 2020

Carpinteria, California

« Assisted customers with inquiries and resolved issues promptly.

¢ Provided training and support to new customer service representatives.

« Managed daily operations of the customer service team effectively.

« Provided exceptional customer service to ensure customer satisfaction.

¢ Delivered fast, friendly, and knowledgeable service for routine questions and se:

complaints.

e Assisted staff with resolving complex customer issues and implementing targeted solutions.

¢ Delegated work to staff, setting priorities and goals.

EDUCATION AND TRAINING

Santa Barbara High, Santa Barbara California May 2000

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