Kendra Fleming
Oxford, MS ️ *******@*****.***
Professional Summary
Detail-oriented and compassionate Data Entry and Patient Information Specialist with over 5 years of experience managing and entering sensitive healthcare data in fast-paced virtual environments. Skilled in accurate documentation, EMR data management, and patient information processing. Known for maintaining 99%+ accuracy, meeting deadlines under pressure, and protecting patient privacy in compliance with HIPAA regulations.
Core Competencies:
Data Entry & Electronic Record Management
Patient Information Processing
Medical Record Requests & Verification
HIPAA Compliance & Confidentiality
Accuracy, Organization & Time Management
Microsoft Office (Excel, Word, Outlook, Teams)
Salesforce, Zendesk, SAP
Professional Experience
Member Services / Data Entry Coordinator
Recuro Health – Remote
Dec 2023 – Present
Input and verify Cologuard screening results, patient demographics, medical history, medications, allergies, and family health conditions into company databases.
Maintain strict accuracy standards when handling sensitive PHI (Protected Health Information).
Cross-reference electronic records to ensure consistency across systems and compliance with healthcare data policies.
Collaborate with providers to update and correct incomplete or duplicate patient records.
Recognized for fast and precise data entry exceeding daily productivity goals.
Patient Care Coordinator / Data Entry Specialist
Included Health – Remote
Nov 2020 – Jul 2023
Entered and verified patient insurance and health information in multiple EMR systems.
Processed and tracked medical record requests to ensure timely case completion.
Maintained up-to-date and accurate case documentation for each member interaction.
Audited incoming data for missing or conflicting information to support quality assurance efforts.
Contributed to efficient workflow by coordinating with interdisciplinary teams to resolve data discrepancies.
Education
Hutchinson Community College
Associates in Science
Western Governors University
Health Information Management
Certifications
Licensed Insurance Producer
Basic Life Support (BLS)
Technical Skills
Salesforce Lightning • Zendesk • SAP • Microsoft Excel, Word, Outlook, Teams • EMR/EHR Systems • Web-Based Portals & Telecommunication Platforms
Key Strengths
Consistently praised for accuracy and attention to detail in high-volume data environments.
Proven ability to handle confidential medical data with discretion and professionalism.
Strong multitasking and organization skills — able to manage multiple data systems simultaneously.
Excellent written and verbal communication for clear record documentation.