Patient Access Medical Records

EVELYN REYES

Powder Springs, GA ***** *******.**@*****.*** +1-404-***-****

Professional Summary

More than 20 years in the healthcare industry, including 5 years leading and optimizing administrative processes. Experienced in patient access systems, medical records coordination, insurance workflows, and referral tracking. Proven ability to enhance operational efficiency and maintain compliance in fastpaced healthcare environments. Seeking a non-supervisory management or supervisory management role focused on systems, process improvement, and service delivery.

Willing to relocate: Anywhere

Work Experience

Administrative Secretary (Part-Time)

Church of the Living God in Christ Jesus-Hiram, GA

June 2014 to Present

-Scheduled appointments and managed written correspondence

-Oversaw collections, banking, and bill payments for church operations

Patient Access Manager

Atlanta Neuroscience Institute-Atlanta, GA

July 2022 to July 2025

-Designed and maintained provider scheduling templates for multiple locations

-Managed patient intake processes, new referral workflows, and document routing

-Analyzed and reported daily call center metrics for process improvement

-Handled patient feedback related to scheduling and medical records

-Maintained organization and professionalism in the front desk environment

Specialty Treatment Authorization Coordinator

Atlanta Neuroscience Institute-Atlanta, GA

August 2020 to July 2022

-Monitored and updated prior authorization logs and specialty medication logistics

-Coordinated medical records delivery to infusion centers and appeals departments

-Verified insurance benefits and secured authorizations for complex treatments

Patient Access Specialist

Atlanta Neuroscience Institute-Atlanta, GA

July 2018 to August 2020

-Registered and scheduled patients for outpatient infusions

-Verified insurance coverage and collected payments

-Conducted daily reconciliation and infusion reporting

-Managed referral and preauthorization tracking through EHR systems

Front Office Coordinator (Part-time)

Barking Hound Village-Atlanta, GA February 2015 to December 2015

-Registered new clients, managed scheduling, and conducted facility tours

-Maintained records and supported customer communication

Front Office Coordinator

Atlanta Neurology-Atlanta, GA

June 2013 to June 2015

•Handled patient check-ins and billing data entry

•Verified insurance coverage and collected patient copays

•Verified Billing forms for accuracy prior to submitting for payment

Claims Processor / Peer Reviewer

Computer Science Corporation-Atlanta, GA November 2011 to November 2012

-Priced and audited claims (UB04 & HCFA 1500) for billing accuracy

-Entered and reviewed patient claims data for approval

Insurance Coordinator

Revenue Cycle Solution-Hoover, AL

April 2004 to July 2011

-Verified insurance, resolved unpaid claims, and managed appeals

-Reviewed and posted payments, maintained EOBs, and tracked claim resolution

Education

Basic Life Support (Certification)

National CPR Foundation-Atlanta, GA September 2025 to September 2025

Medical Billing and Coding (Certification)

Coyne American Institute-Chicago, IL January 2006 to December 2008

Accounts Receivable (Certification)

American Technical College-Chicago, IL

January 1989 to December 1991

Diploma

Roberto Clemente Academy High School-Chicago, IL

January 1982 to December 1986

High school diploma or GED

R.O.T.C.-Chicago, IL

September 1982 to June 1986

Skills

•File organization

•Faxing

•Leadership development

•Prior Authorizations & Insurance Verification

•Customer relationship management

•Document management systems

•Writing skills

•Time management

•Office equipment routine maintenance

•Administrative experience within healthcare

•Office supply management

•Electronic health records (EHR) management

•Team management

•Confidential information handling

•Customer inquiry handling

•Administrative experience - Administrative experience (6-10 years)

•Photocopying

•Appointment scheduling

•Healthcare Revenue Cycle Coordination

•Call Center Metrics and Queue Monitoring

•Multi-line phone systems

•Customer service

•Record keeping

•Handling customer inquiries

•Specialty Pharmacy Coordination

•Customer complaint resolution

•Calendar management

•EMR & EHR Systems (AllScripts, Phreesia, FMH)

•Leadership

•Phone answering

•Interpersonal skills

•Attention to detail

•Claims Auditing and Billing Support

•HIPAA-Regulated Documentation

•Scanning

•Filing

•Written communication

•Patient Access Workflow Optimization

•Greeting customers

•Patient interaction

•Microsoft Word

•Supervising experience

Languages

•English

•Bilingual

•Spanish

Certifications and Licenses

Driver's License

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