Customer Service Front Desk

MUHAMMAD AJMAL P

**********@*****.*** +974******** Zone 91, Al Wukair, Doha, Qatar

SUMMARY

Dedicated and customer-focused professional with 5 years of experience in delivering exceptional service in both retail and hospitality sectors. Proven ability to manage high-volume environments, resolve customer issues effectively, and enhance customer satisfaction. Strong communication skills, a keen eye for detail, and a commitment to providing outstanding service that drives customer loyalty and repeat business. SKILSS

Communication Skills

Active Listening

Conflict Resolution

Time Management

Computer Literacy

Team Collaboration Skills

Amadeus and Sabre skills

Extensive Customer Service Experience

PROFESSIONAL EXPERIENCE

DUBAI METRO, United Arab Emirates

Customer Service Agent - Frontline Department

Mar 2024 – Apr 2025

Greeting and assist passengers with inquiries about routes, tickets, scheduled and other metro related Ensure that passengers have valid tickets before entering restricted areas, Assist passengers with purchasing tickets from machines or manned counters. Monitor station premises for safety and security, report any suspicious activities or security concerns to the relevant authorities, manage passenger flow to avoid overcrowding, especially during peak hours. Handle emergency situations calmly and follow procedures to ensure passenger safety, ensure that station facilities, such as escalators, elevators, and information boards, are functioning correctly. Provide clear announcements and information to passengers regarding train schedules, delays, or emergencies.

Act as a liaison between passengers and metro management for feedback or complaints. AIR INDIA AIRPORT SERVICE LTD, CIAL -Kerala, India Customer Service Agent - Frontline Department

May 2020 - July 2023

Verifying and inspecting passenger documents, check-in the passengers and providing their boarding passes, Weight passengers bags and issues baggage tags. Brief the passenger about flight time, gate no and boarding time. Making public address announcements whenever required. Boarding on board coordination at the time of disembarking and boarding. Provide proper information to customs and immigration regarding the flight. Dealing with passenger problems in the arrival and departure sectors, Preflight and post flight documents filing.

Maintaining high standards of security and services at the airport. May 2017 – June 2018

SAAS RESIDENCY HOTEL - Kerala, India

Front Office Executive

Perform all Check-in and Check-out tasks. Manage online and phone reservation. Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay).

Welcome guests upon arrival and assign rooms. Provide information about our hotel, available rooms, rates and amenities.

Respond to client’s complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean and tidy. Maintain updates records of booking and payments.

ARCHIEVEMENTS & TRAINING

Coordinated landside operations at Hamad International Airport during the FIFA World Cup Received a formal appreciation letter from Air India Airport Service Ltd in recognition of exemplary service and commitment to customer satisfaction.

DGR Training & AIASL Safety Management System Training Basic Airport Procedure

Customer service excellence

AVSEC (Aviation Security Training)

Amadeus and Sabre Airline

Software

EDUCATION PERSONAL DETAILS

BA Economics

Calicut University - Kerala, India

PASSPORT NO : T3469278

PG Diploma in Airport Management

BSS & Ministry of Education, Dubai

NATIONALITY : Indian

DATE OF BIRTH : 07/09/1995

MARTIAL STATUS : Single

LANGUAGES

English – Fluent

Hindi – Intermediate

Arabic – Intermediate

Malayalam - Native

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