United States Customer Service

Amanda Graves

************@*****.*** 520-***-**** Tucson, AZ

SUMMARY

Seeking Customer Care Agent role in remote, collaborative environment with 18 years of experience in operational support and client relations. Proven track record in enhancing customer satisfaction and communication skills. Expertise in process improvement and conflict resolution, with a strong focus on customer service and team collaboration.

WORK EXPERIENCE

T N A Services LLC. Waxhaw, United States

Administrative & Operations Support Oct 2014 - Dec 2023

• Improved daily operations and scheduling processes, enhancing service delivery and reducing wait times.

• Coordinated interdepartmental tasks to ensure timely project completion and operational efficiency.

• Cultivated positive client relations through effective communication, resulting in increased customer satisfaction. Acosta Colby, United States

Merchandiser Oct 2009 - Jan 2014

• Developed merchandising strategies to improve product visibility and drive sales.

• Analyzed market trends to optimize inventory management and ensure product availability.

• Collaborated with cross-functional teams to support successful product launches and strengthen client relationships.

McDonalds Colby, United States

Shift Manager May 2004 - Dec 2008

• Managed high-volume operations during peak breakfast hours to ensure efficient service and customer satisfaction.

• Trained and supervised team members in food preparation and safety protocols, enhancing overall team performance.

• Implemented inventory controls that significantly reduced food waste, contributing to cost savings. EDUCATION

SDI

Associates, Firearms & Technology

Tempe, United States

May 2023

SKILLS

Operational Excellence • Workflow Optimization • Scheduling • Resource Management • Process Improvement • Customer Service • Adaptability • Conflict Resolution • Customer Retention • Attention To Detail • Communication

• Problem-solving • Time Management

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