Customer Service (remote)
Resume:
LAURIE KISER
Customer Service
Mooresville, NC **115
***************@*****.***
Professional Summary
Adaptable customer service professional with 3+ years of experience in high-volume call center and remote environments. Skilled in handling inbound calls, resolving customer inquiries, and documenting interactions with accuracy. Proficient in Microsoft Office, data entry, and CRM systems. Recognized for strong communication, multitasking, and problem-solving abilities in fast-paced settings. Work Experience
Remote Customer Service Insurance Representative
Continuum Insurance Group-Mooresville, NC
February 2023 to Present
• Answered high volume of incoming phone and email inquiries, providing prompt and professional customer service
• Conducted outreach to clients via phone and email to deliver quotes, agreements, and renewal information
• Accurately processed policy changes, endorsements, and cancellations while adhering to established guidelines
• Collaborated with underwriters to review and verify policy applications for accuracy and completeness
• Assisted customers in filing insurance claims, gathering information, documenting details, and guiding them through the process
• Maintained detailed and accurate call and client interaction records in system logs
• Demonstrated adaptability by transitioning between tasks and maintaining a professional demeanor in all interactions
Hospitality Associate/PCA
Autumn Care Of Cornelius-Cornelius, NC
June 2022 to February 2023
• Assisted patients with activities of daily living (ADLs), demonstrating empathy and strong communication skills
• Responded to patient emergencies and stressful situations, maintaining composure and professionalism
• Managed inventory by accurately counting stock items and ordering supplies as needed
• Monitored, measured, and documented patients' vital signs in the electronic medical record (EMR) system
• Maintained accurate and timely documentation of all patient interactions and care provided Certified Medication Technician/sic
(PRN) Rosewood Assisted Living,-Harmony, NC
November 2016 to June 2022
• Ensured compliance with federal and state laws governing the handling of controlled substances
• Maintained accurate records of medication administration, including dosage and time administered
• Administered medications according to prescribed orders, including oral and topical medications
• Observed and documented patients' responses, reactions, and changes to medications
• Demonstrated attention to detail and thorough documentation in all aspects of patient care Main Bander
Westrock/Carolina Container-Mooresville, NC
January 2019 to February 2022
• Followed company guidelines and OSHA regulations on use of protective gear and safe operation of work equipment
• Set up, adjusted, and operated automatic or semi-automatic banding machines to secure products
• Ensured all safety procedures were followed when operating the banding machine
• Assisted in training new operators on proper use of the banding machines
• Demonstrated ability to multitask and maintain accuracy in a fast-paced environment Education
HIGH SCHOOL DIPLOMA
North Iredell High School-Olin
June 1997
Skills
• Customer service
• Call center experience
• Data entry
• Microsoft Office
• Verbal and written communication
• Problem solving
• Attention to detail
• Multitasking
• Complaint resolution
• Time management
• CRM software
• Documentation review
• Phone etiquette
• Computer literacy
• Active listening
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