Customer Service Team Members
Resume:
Annie Holmes
Freeport, FL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Telemarketer
Tropic Air-Bradenton, FL
July 2023 to April 2025
• Documented detailed notes from each call interaction for future reference and follow-up purposes
• Resolved customer complaints and inquiries in a timely manner, ensuring customer satisfaction
• Made outbound calls to potential customers, effectively promoting products and services
• Maintained a high level of professionalism and customer service during all interactions with clients
• Achieved XX% conversion rate by utilizing persuasive communication skills and product knowledge
• Consistently met or exceeded daily sales targets through effective telemarketing techniques
• Built strong relationships with customers by providing personalized assistance and addressing their needs
• Updated customer information accurately in the CRM system to ensure data integrity
• Followed up with potential leads to nurture relationships and close sales opportunities
• Collaborated with team members to share best practices for successful telemarketing strategies
• Implemented upselling techniques to increase average order value and maximize revenue generation
• Provided product recommendations based on customer preferences, resulting in increased cross-selling opportunities
• Utilized active listening skills to understand customer requirements and tailor solutions accordingly
• Managed a high volume of inbound calls while maintaining quality standards for call handling efficiency Team Member/Cashier
Cefco-Freeport, FL
March 2024 to February 2025
• Collaborated with team members to achieve daily sales goals and promote upselling of products or services
• Efficiently operated cash register, accurately processing transactions and handling cash
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Assisted in training new team members on cashier procedures and company policies
• Handled customer returns and exchanges, resolving issues promptly and ensuring customer satisfaction
• Managed inventory levels at the checkout counter, restocking items as needed to prevent shortages
• Implemented effective cash handling procedures to minimize errors and discrepancies
• Utilized product knowledge to answer customer inquiries about merchandise availability, pricing, or promotions
• Adhered to all company policies regarding cash handling, refunds, discounts, and privacy regulations
• Contributed ideas for improving the efficiency of the checkout process through technology or workflow enhancements
• Assisted in maintaining accurate records of daily transactions for reconciliation purposes
• Resolved customer complaints or concerns in a professional manner while following established protocols
• Participated in regular team meetings to discuss sales targets, upcoming promotions, or operational updates
• Collaborated with other departments such as merchandising or marketing to support promotional campaigns
• Ensured compliance with health and safety regulations by regularly sanitizing work area
• Supported loss prevention efforts by monitoring for suspicious behavior or fraudulent activities
• Trained on various payment methods including credit cards, mobile payments apps etc
• Maintained confidentiality of sensitive information such as credit card details or personal identification numbers (PINs)
• Achieved high accuracy rate when counting money during opening/closing shifts
• Suggested improvements for store layout based on observations from interactions with customers at the checkout counter
• Developed strong rapport with repeat customers through personalized service and remembering their preferences
• Assisted in managing customer inquiries or complaints via phone, email, or in-person interactions
• Collaborated with team members to ensure smooth transitions during shift changes or breaks
• Participated in ongoing training programs to enhance product knowledge and customer service skills Education
None (GED)
Freeport Florida-Freeport, FL
July 2008 to May 2013
Certifications and Licenses
Driver's License
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