Customer Service Representative
Resume:
Shayla Jordan
Experience professional employee
Miami, FL 33147
***************************@***********.***
Professional Summary
Hi, My Name is Shayla Jordan, I am best in any field I take on and master it well. I have 7 children,in which I had twins in 2024 August, my work I achieve is based on the love and motivation of my children, in which they pushed me to be the mother and women I am today, my motto is give a chance and a person can go beyond and excel to higher standards of levels from one try you given to improve life, skills, and work ethic. I am always open to learn a new skill or job experience I never encountered in. This is my experience of learning and excelling to higher and greater levels of work ethic skills I have grown to master and integrate into.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Enterprise Holdings-Miami, FL
June 2023 to Present
car rental return experience agent. I know how to operate and manage all greenlight and Odyssey programs and Microsoft softwares, I have the skills to reserve and book rentals, upgrade sells for car class changes, charge for impounds, extend rentals, adjust contracts, refund contracts, edit or add payments and up sale on gps and gas plans as well as toll plans . CSR - Customer Service Representative
Avis Budget Group-Miami, FL
April 2022 to June 2023
Hi, I Am a CSR for avis budget group and I do as part of my job description return and check in all rental cars customers are bringing back from reservations. I do know how to work the wand functionally. I am open to suggestions on learning other software if it is required. General Manager (GM)
Little Ceasar’s pizza-Miami, FL
November 2018 to April 2023
· Handling all inventory
· Training employees to become managers to the company
· Retail sales/ cashier/food handling
· Customer service skills
Crew member/Baker
Dunkin' Donuts-Miami, FL
March 2021 to March 2022
· Cashier handling
· Customer service skills
· Baker/prepared-decorated, baking all sandwich needs
· open/closed store
· Retail sales
· count/organize inventory
Food Preparer
Olive garden-Aventura, FL
March 2013 to March 2015
· Prep all cook’s food
· Food handling/safety procedures
Crew Trainer
Taco Bell-Miami, FL
October 2006 to December 2008
· Trained team members for cashier position.
· cashier
· Food handling/retail sales/ customer service skills Education
High school diploma in COLLEGE COURSES
Liberty University Online
May 2017 to Present
Skills
• Customer service
• Food production
• Food preparation
• Baking
• Sales
• Food handling
• Assistant manager experience
• Communication skills (10+ years)
• Stocking
• Restaurant experience
• Cashiering
• Retail sales
• Food safety
• Organizational skills
• Driving
• Inventory control
• Microsoft Office
• Leadership
• Cooking
• Maintenance
• Cash handling
• Math
• Inside sales
• Cleaning Experience
• Upselling
Certifications and Licenses
Food Handler Certification
ServSafe
Driver's License
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