Healthcare

SAMANTHA STINSON

Charlotte, ***** NC 980-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Results-oriented Office Manager with extensive experience in healthcare administration, operational management, and team leadership. Proven expertise in streamlining workflows, optimizing budgets, and enhancing service quality to drive organizational success. Skilled in regulatory compliance, employee relations, and leveraging technology to improve productivity. Demonstrates exceptional analytical and communication skills to solve complex problems and deliver results. Adept at fostering collaborative environments, ensuring data accuracy, and maintaining high standards of confidentiality. Proficient in managing payroll systems, implementing feedback mechanisms, and achieving measurable efficiency gains. Committed to delivering excellence in patient care, administrative processes, and team development. Thrives in dynamic, fast-paced settings while prioritizing strategic goals and continuous improvement. PROFESSIONAL SKILLS

● Payroll Administration

● EMR Systems

● Data Analysis

● Project Planning

● Budget Optimization

● Regulatory Compliance

● Scheduling

● Inventory Management

● Clinical Procedures

● Software Training

● Leadership

● Communication

● Conflict Resolution

● Problem-Solving

● Adaptability

● Attention to Detail

● Strategic Planning

● Collaboration

● Time Management

● Confidentiality

PROFESSIONAL EXPERIENCE

Office Manager 09/2023 to 5/2025

Avance Care Charlotte, United States, NC

● Streamlined office operations by implementing efficient scheduling, inventory management, and record-keeping processes, boosting productivity by 20%.

● Ensured compliance with payroll policies by accurately processing timesheets and approving attendance using UKG and Kronos systems.

● Reduced operational costs by 15% through meticulous budget management and financial reporting.

● Acted as a liaison between healthcare providers, patients, and external vendors, improving communication and service delivery.

● Enhanced patient satisfaction by implementing a feedback system, increasing positive reviews by 30%. Clinical Support Manager 09/2022 to 09/2023

Georgia Highlands Medical Services Cumming GA

● Oversaw daily operations for five ambulatory units, achieving a 25% improvement in workflow efficiency and patient satisfaction.

● Directed staff recruitment, training, and performance evaluations, leading to a 40% increase in team retention.

● Introduced an automated system for tracking attendance and managing PTO, reducing scheduling errors by 50%.

● Ensured compliance with labor regulations by maintaining and updating employee files.

● Optimized provider coverage by redesigning staff schedules and minimizing operational disruptions. Implementation Specialist 03/2022 to 09/2022

Meditech Medical Information Technology, Inc., Atlanta, GA

● Conducted comprehensive training on Meditech software, increasing staff proficiency by 35% and reducing workflow errors.

● Customized software configurations to align with client needs, improving system usability and adoption rates.

● Developed and executed project plans for seamless software installations, adhering to strict deadlines.

● Enhanced client satisfaction scores by 20% through effective communication and support during and post-implementation.

● Strengthened system adoption by providing detailed user guides and ongoing technical support. Certified Medical Assistant (CMA) 03/2018 to 02/2022 Atrium Health/Healthcare Agencies Charlotte, NC

● Delivered high-quality administrative and clinical support, achieving a 95% patient satisfaction rating.

● Improved medical record accuracy by implementing verification processes, reducing errors by 30%.

● Ensured compliance with hygiene protocols by maintaining a sterile environment, enhancing patient safety.

● Streamlined inventory management, reducing supply shortages by 25%.

● Supported clinical procedures, including phlebotomy and suture removal, contributing to improved patient care.

Certified Medical Assistant (CMA) / Float Pool 06/1998 to 03/2017 Charlotte Medical Clinic, Charlotte, NC

● Boosted operational efficiency by optimizing equipment orders and budget utilization, saving $10K annually.

● Ensured regulatory compliance through HIPAA and OSHA training, reducing audit findings by 40%.

● Enhanced patient care by managing pre- and post-surgical procedures and prioritizing patient needs.

● Increased billing accuracy by 25% through meticulous insurance payment and co-pay processing.

● Led recruitment efforts, improving candidate selection quality and reducing turnover Myers Park Occupational Medicine/ Urgent Care 12/1993 to 08/1997 Assistant Manager/ Medical Assistant

Charlotte, NC

• This position was officially my first job as a Medical Assistant/ Assistant Office Manager

• Covered the front office when necessary/verified insurance, and maintained medical records

• Supervised and advised staff

• Trained new onboarding staff

• Completed end-of-day financial totals and medical billing

• Assisted with patient care, x-rays, injections, drug screenings, and occupational medicine testing.

• Assisted with light surgeries

• Office Maintenance

• Ordered Supplies

EDUCATION

Master's Degree: Business Management 12/2020

Montreat College Charlotte, NC

Bachelor's Degree: Business Administration 12/2017 Montreat #HRJ#947004a0-College 7109-494e-bc85-0ec6223dd405# Charlotte, NC

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