Business Administration Customer Service

Meagan Sanders

Indianapolis, IN *****

269-***-**** • ******.***********@*****.***

PERFORMANCE PROFILE

Searching for a role that will allow me to utilize my experience in people management while still allowing

me to learn more about regulation compliance. Additionally, I am also looking for a role that will allow me

to explore the role of process improvement while still managing daily goals and objectives.

EDUCATION

Richard Devos Graduate School of Management – Northwood University, MI

Master of Business Administration anticipated graduation (August 2020) GPA 3.945

Northwood University, Midland, MI

Bachelor of Business Administration Major: Management Graduated August 2019 GPA 3.719

Kellogg Community College, Battle Creek, MI GPA 3.7

Dual enrollment Transferred 26 credits to Northwood University (2016)

EXPERIENCE

Sam’s Club – Greenfield, Indiana

Area Manager January 2023-Present

Manages inbound appointments, ensuring to get all appointments out within a 2-hour time period while still unloading dropped trailers within a 24-hour time period of arrival.

Ships 70+ outbound trailers every shift to push product to 30 different clubs throughout the Midwest, while also shipping to online distribution centers.

Continues to manage 20+ employees in order to unload appointments, drops and ship out trailers throughout the shift.

Amazon.com – Greenfield, Indiana

Area Manager January 2021-January 2023

Coordinated with Area Managers and site Operations leaders to run a cross dock site that processes one million plus units daily to meet customer demand.

Led a group of over 80 direct reports while developing their growth within the company.

Developed three associates to promote into a higher role. Regularly engaged with and assisted associates to grow within their roles.

Trialed a hand scanning system that directly reduced MSD risk and improved associate productivity by 50 percent.

Overlooked the whole building process, quality of product/the flow of building, in order to keep a steady flow of work to all departments. When all departments are accounted for and running properly, higher cartons push through is met.

Speedway LLC – Midland, MI

Operations Management Intern/Customer Service Representative September 2016 – August 2020

Maintained fourteen different stores within a district, ensuring all policies were followed and encouraging meeting goals across stores.

Acted as an assistant manager allocating resources and maintaining inventory management, dealing with high priced items such as cigarette and lotto sales.

Interact with customers using friendly communication, leaving a positive impression while providing product information and completing sales transactions.

Focused on building strong customer service using professional communication and respect, encouraging repeat business.

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