Customer Service Medical Billing

DONNA SWEDERSKY

Springtown Texas *****

n *********@*****.*** n 615-***-****

Professional Summary

Detail-oriented and compassionate Medical Office and Billing Specialist with hands-on experience in administrative support, insurance verification, patient data management, and medical billing processes. Skilled in maintaining accurate records, ensuring compliance with HIPAA standards, and providing excellent customer service in fast-paced healthcare environments. Dedicated to supporting patient care and improving office efficiency through organization, accuracy, and teamwork. Core Skills

Medical & Administrative: Electronic Health Records (EHR), Medical Billing & Coding (ICD-9, ICD-10, CPT, HCPCS), Payment Posting, EOB Processing, Insurance Verification, Claims Management (CMS 1500/UB-04), HIPAA Compliance, Patient Scheduling

Technical: Greenway Prime Suite, Microsoft Office Suite (Word, Excel, PowerPoint), Data Entry Soft Skills: Time Management, Problem Solving, Team Collaboration, Communication, Confidentiality Professional Experience

Administrative Assistant Whelan Security – Nashville, TN (April 2018 – June 2018)

- Managed phone systems, scheduled appointments, and provided administrative support to management and staff.

- Created, edited, and organized documents while maintaining digital and paper filing systems.

- Assisted in onboarding and training new hires; ensured confidentiality of all records.

- Delivered professional customer service to clients and visitors. Assembly Worker / Machine Operator Macys Logistics Warehouse – Portland, TN (May 2018 – June 2018)

- Operated machinery safely and followed production procedures in a fast-paced environment.

- Conducted quality checks and ensured product compliance with company standards.

- Maintained clean and organized workspace to support operational efficiency. Assembly Worker / Machine Operator Airtech – Springfield, TN (September 2015 – May 2016)

- Collaborated with technicians and supervisors to maintain production goals.

- Inspected materials and identified operational issues to prevent production delays.

- Maintained detailed records to ensure orders were complete and accurate. Homemaker Stay-at-Home Parent – Springfield, TN (October 2012 – September 2015)

- Managed budgeting, scheduling, and household responsibilities efficiently.

- Coordinated healthcare, meals, and appointments with attention to detail.

- Demonstrated strong organization, reliability, and time management. Crew Member / Cashier McDonald’s – Springfield, TN (July 2012 – October 2012)

- Delivered excellent customer service and ensured accuracy in cash handling.

- Maintained cleanliness and order in a busy work environment.

- Supported team operations and followed company procedures. Education

Associate of Science in Medical Office and Billing Ultimate Medical Academy 2019

Certifications

HIPAA Compliance

Medical Billing & Coding (ICD-9, ICD-10, CPT, HCPCS) EHR/EMR Systems

Additional Information

Authorized to work in the U.S. for any employer

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