Supply Chain Customer Service

Tacham Gordon Jong

Youngstown, OH 214-***-**** *******@*****.***

www.linkedin.com/in/gordon-tacham

PROFESSIONAL SUMMARY

Results-driven operations and finance professional with 5+ years’ experience in portfolio governance, budget tracking, and process improvement within global organizations. Proven ability to manage complex financial workflows and deliver data-driven insights that support investment decisions. Skilled in SAP, CRM, and advanced Excel, with strengths in discounted cash flow analysis, forecasting, and compliance documentation. Recognized for cross-functional collaboration with finance, supply chain, and operations teams, and for coaching colleagues to improve execution and efficiency. Bilingual in English and French. PROFESSIONAL EXPERIENCE

Johnson & Johnson – Prague, Czech Republic

Senior Representative, Customer Service Operations Jun 2023 – Mar 2025

● Resolved post-sales issues including back-orders, pricing disputes, and customer complaints, ensuring high service levels.

● Streamlined quote-to-cash workflows by coordinating with finance, supply chain, and invoicing teams.

● Designed Excel-based reporting dashboards to track budget anomalies and cash flows, reducing analysis time by 30% and improving investment oversight.

● Supported system and tool updates related to order management and compliance, ensuring proper documentation for audit control.

● Onboarded and trained cross-functional teams on new order management systems, building capacity, improving adoption, and strengthening long-term operational efficiency. SAP – Prague, Czech Republic

Finance Operations Associate Nov 2021 – May 2023

● Managed SaaS subscription and software license contracts across EMEA, ensuring timely and accurate billing.

● Partnered with sales and finance teams to resolve billing disputes, improving customer retention.

● Generated CRM-based forecasting reports and validated sales opportunities, strengthening pipeline accuracy and aligning financial planning with strategic initiatives.

● Built automated Excel reports to improve forecasting and order accuracy, supporting portfolio prioritization and project closure processes.

CCA Bank – Yaoundé, Cameroon

Sales Development Officer Nov 2018 – Jul 2021

● Achieved 10% quarterly sales growth through strategic client acquisition initiatives.

● Conducted market analysis and competitor tracking to inform pricing and revenue strategies.

● Collaborated with technical and logistics teams to improve customer onboarding and after-sales processes, strengthening operational efficiency and client satisfaction.

● Recruited, onboarded, and trained brand ambassadors and clients on digital banking tools, driving stronger customer adoption and supporting successful product launches. Tacham Gordon Jong

Youngstown, OH 214-***-**** *******@*****.*** www.linkedin.com/in/gordon-tacham

EDUCATION

Czech University of Life Sciences – Prague, Czech Republic Master of Economics and Management — May 2022

University of Bamenda – Bamenda, Cameroon

Bachelor of Business Administration, Management — Dec 2015 CORE SKILLS

Capital Planning & Portfolio Governance

Budget Tracking & Financial Reporting (DCF, Forecasting) Process Optimization & Continuous Improvement

SAP, CRM (JD Edwards), Microsoft Office Suite

Advanced Excel (Pivot Tables, VLOOKUP, Macros, Dashboards) Project Closure, Audit Documentation & Compliance

Cross-Functional Collaboration (Finance, Supply Chain, Operations) Bilingual: English (Native), French (Fluent)

Contact this candidate