Food Service Quality Assurance

ANDREA CHIACCHIO

************@*****.*** 267-***-**** Pennsburg, PA 18073

Summary

Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.

Skills

Quality assurance policies

Staff Leadership

Portioning

Food presentation

Buffet setup and takedown

Ordering Supplies

Quality assurance understanding

Point of sale systems

Experience

Food Service Supervisor

09/2017 - 08/2024

Dunkin' Donuts Morrisville, PA

Conducted weekly training sessions with staff members on food safety practices and standards.

Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.

Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.

Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.

Maintained inventory of supplies, equipment, and food items needed for daily operations.

Monitored portion sizes and plate presentation to ensure consistency across all dishes served.

Ensured compliance with health and safety regulations in all areas of the kitchen.

Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.

Coordinated special events such as banquets or catering requests according to customer specifications.

Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.

Ordered necessary supplies from approved vendors to maintain adequate stock levels.

Provided direction to staff on proper preparation techniques for menu items.

Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.

Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.

Executed hands-on preventive maintenance and repairs to keep equipment functional.

Veterinary Assistant

03/2010 - 01/2015

Morrisville Veterinary Hospital Morrisville, PA

Recorded patient food and water intake and output levels on a daily basis.

Educated clients on proper animal health care routines.

Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.

Ordered medication refills when needed.

Ensured that cages were kept clean at all times.

Provided detailed patient care instructions to pet owners.

Responded promptly to emergency calls after hours.

Answered phone inquiries from clients regarding appointment scheduling, services offered.

Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.

Provided emotional support to pet owners during difficult times.

Attended regular continuing education courses related to veterinary medicine.

Gathered specimens such as urine, blood and fecal samples for laboratory analysis.

Administered vaccinations, medications and treatments as prescribed by the veterinarian.

Prepared laboratory slides for microscopic examinations.

Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.

Maintained accurate medical records of all patients.

Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.

Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.

Dispensed medications orally or topically as directed by veterinarian.

Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.

Cleaned and sterilized exam rooms between appointments.

Assisted doctors and technicians by soothing upset or frightened animals.

Obtained information and history from clients to maintain medical charts.

Delivered attentive, courteous service to promote overall patron satisfaction.

Operated radiographic and ultrasound equipment.

Organized operating room ahead of procedures and assisted veterinarians during surgeries.

Assisted veterinarians in examining animals.

Released patients to owners with care directions from veterinary staff.

Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.

Addressed healthcare needs of animals by coordinating with veterinarians and following orders.

Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.

Restrained and stabilized animals during examination and treatment to prevent injuries.

Cared for animals in post-operative recovery by closely monitoring vital signs and progress.

Documented and tracked treatment activities.

Communicated with veterinarians and staff members to maintain patient flow.

Retail Merchandiser

03/2002 - 06/2009

Lord and Taylor, A Division of May Lawrenceville, NJ

Provided training on merchandising techniques and procedures to new staff members.

Participated in weekly meetings with store managers to discuss upcoming promotions.

Performed data entry tasks related to the tracking of inventory levels.

Created visual presentations that effectively promoted products.

Managed customer relationships to ensure satisfaction and loyalty.

Analyzed customer shopping habits to identify opportunities for increased sales.

Conducted regular audits of store inventories and restocked shelves as needed.

Assisted customers in selecting appropriate merchandise for their needs.

Collaborated with store management to ensure effective implementation of promotional activities.

Established relationships with vendors to obtain discounts on merchandise purchases.

Organized product displays in accordance with corporate guidelines.

Ensured compliance with company policies and procedures regarding safety regulations.

Developed and implemented innovative merchandising strategies to maximize sales.

Maintained accurate inventory records of all stock items.

Displayed products to drive sales, using knowledge of consumer and market trends.

Updated store planograms in collaboration with management.

Placed prices and descriptive signage to enhance displays and promote items.

Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.

Communicated and coordinated execution of planograms with store management.

Used company provided mobile technology to perform basic job functions.

Reorganized sales floor to promote sales, displaying high demand products in prime locations.

Verified correct display signage for products and sales promotions to keep patrons aware.

Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.

Displayed promotional material such as signs and banners.

Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.

Prepared detailed reports on merchandising activities, results, and forecasts for management review.

Maintained a clean and organized retail environment to enhance shopping experience.

Education and Training

GED

06/2001

Morrisville High School Morrisville, PA

Activities and Honors

I help sick and\or injured animals. I like to camp and hike.I like to spend time with my animals.

Certifications

Did an online non-accredited course for Veterinary Assistant

References

References available upon request.

Contact this candidate