Administrative Support Specialist

Keya Nimmons

Waldorf, US *****

202-***-**** - ***********@*****.***

Skills

Document Management: Expert in file

organization, document management,

and document scanning.

• Administrative Support: Skilled in

scheduling appointments, calendar

management, and meeting planning.

•

Communication: Strong verbal

communication skills, telephone

reception, and customer relations.

• Time Management: Proficient in time

management and managing complex

schedules.

•

Inventory and Order Management:

Experienced in inventory management,

order processing, and purchasing

coordination.

• Financial Management: Skilled in

account reconciliation and registration

processing.

•

Confidentiality: Adept at maintaining

confidentiality and handling

confidential documents.

• Technical Skills: Proficient in

Microsoft Office Suite (Word, Excel,

PowerPoint), WebTA Time and

Attendance, NFC Travel Management

and Government Purchase Card

Representative.

•

Customer Service: Strong customer

service skills and a fast learner.

•

Professional Summary

Dynamic Administrative Support Specialist with over 20 years of experience at USDA, recognized for exceptional organizational skills and a strong commitment to enhancing workflow efficiency. Expertise in managing complex schedules, maintaining confidentiality, and delivering high-quality support to senior management while fostering positive customer relations. Proficient in Microsoft Office, data entry, and task prioritization, with a proven ability to streamline operations and improve office efficiency. Known for adaptability and collaboration, consistently providing reliable support that aligns with team objectives.

Work history

05/2018 to 04/2025 ADMINISTRATIVE SUPPORT SPECIALIST USDA - FPAC - BC - FMD – Washington, DC, US

• Managed customer inquiries, achieving a 95% resolution rate within 24 hours.

• Increased departmental efficiency by 20% through timely project completion. Reduced onboarding time by 15% and improved document retrieval efficiency by 35%.

•

01/2013 to 06/2018 ADMINISTRATIVE ASSISTANT

USDA - FSA - OBF – Washington, DC, US

• Achieved a 90% resolution rate for operational and administrative inquiries.

• Improved team efficiency by 15% through cross-coverage support. 07/2002 to 12/2012 SECRETARY

USDA - FSA - PSD – Washington, DC

Improved meeting preparation by 20% and achieved a 98% accuracy rate for time and attendance reports.

•

• Increased office productivity by 15% through new administrative policies. 08/1994 to 07/2002 SECRETARY

USDA - FNS - HRD – Alexandria, VA

Achieved a 95% satisfaction rate for customer assistance and a 98% accuracy rate for time and attendance reports.

•

• Reduced onboarding time by 10% with effective SOPs. Education

06/1995 Diploma

Ballou Senior High School - Washington, DC

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