Administrative Assistant Front Desk
Resume:
Yulandar S. Simmons
**** ***** *** ** *********, NC 28215
****************@*****.***
EXPERIENCE
Administrative Assistant, Gastonia, NC — Compassionate Counseling Services-February 2024 - September 2025
● Front Desk & Client Support: Greeted and assisted clients professionally and compassionately.
● Answered and routed phone calls, emails, and messages to the relevant staff members.
● Schedule and confirm appointments for counselors and clients.
● Administrative Operations: Maintain accurate and organized client records, both electronically and in paper format.
● Processed intake forms, consent documents, and billing information.
● Assisted with insurance verification, billing submission, and payment processing.
● Managed office supplies and coordinated with vendors as needed.
● Prepared and distributed meeting agendas, minutes, and reports.
● Program Support: Supported staff with scheduling meetings, trainings, and case reviews.
● Ensured compliance with HIPAA and other confidentiality regulations.
● Maintained and updated internal databases and client management systems (EHR).
● Assisted with program reporting, data entry, and quality assurance audits.
● Customer Service & Communication: Served as the first point of contact for clients and stakeholders.
● Provided information about services, intake procedures, and resources.
● Communicated effectively with clients, Clinicians, and external partners.
OBJECTIVE
Dedicated and detail-oriented
professional seeking a role in
administration, whether onsite
or remotely, to utilize strong
organizational and
communication skills to
effectively support and
contribute to the success of a
dynamic team.
CERTIFICATIONS
Business Administration
Certification
Business Management
Certification
OSHA Certification
SKILLS
Strong organizational and
communication skills.
Proficiency in Microsoft Office
Suites and learning
Management systems (LMS).
Ability to multitask and work
collaboratively in a fast-paced
environment.
Ability to work independently
and as part of a team.
Empathy, professionalism, and
commitment.
Training Liaison, Charlotte, NC — Navient Counseling Services January 2023-January 2024
● Training Coordination: Developed, scheduled, and facilitated onboarding, continuing education, and professional development training for clinical and support staff.
● Maintained a training calendar that aligned with state regulations, accreditation standards, and agency policies.
● Compliance & Documentation: Tracked and maintained staff training records and certifications in compliance with state (e.g., DHHS, Medicaid) and organizational requirements.
● Prepared reports and audits for licensing bodies and funders.
● Communication & Liaison: Served as the primary contact between the counseling service and training vendors, accrediting organizations, and community partners.
● Communicated training needs and updates to management and staff.
● Program Development: Collaborated with leadership to identify skill gaps and design targeted training initiatives.
● Supported implementation of evidence-based practices and trauma-informed care models.
● Support & Evaluation: Collected feedback to evaluate training effectiveness and recommended improvements.
● Assisted staff in accessing required online modules, workshops, and continuing education opportunities.
Sandhills Community Actions, Troy, NC — Community
Conversation Coordinator
February 2022 -January 2023
● Facilitation & Coordination: Planned, scheduled, and facilitated community conversations, town halls, and small group discussions.
● Developed agendas, discussion guides, and resource materials to support meaningful dialogue.
● Ensured inclusive participation and maintained a respectful, trauma-informed environment.
● Community Engagement: Built and maintained relationships with community partners, stakeholders, and residents.
● Conducted outreach to engage diverse populations, including underserved and marginalized groups.
● Collaborated with local organizations, faith groups, and agencies to co-host events.
● Program Development & Support: Collected and analyzed feedback from participants to identify emerging needs and themes.
● Contributed to the development of community engagement strategies and initiatives.
● Supported grant writing, reporting, and evaluation by tracking participation and outcomes.
● Communication & Promotion: Developed flyers, newsletters, and social media content to promote events.
● Represented the organization at community meetings and networking events.
● Shared outcomes and recommendations with leadership and community partners.
EDUCATION
Ultimate Medical Academy, Clearwater, FL — Associate of Science in Health
June 2016 - June 2018
Fully Accredited program providing instruction in medical administrative and general office procedures, transcription, medical records, management, and reimbursement methodologies, including revenue cycle management. Montgomery Community College, Troy, NC — Business
Administration
August 2012- August 2014
The Business Administration certificate provides fundamental knowledge of business functions and processes, and an understanding of business organizations in today’s global economy.
VOLUNTEER EXPERIENCE
American Red Cross, Department of Social Services, Homeless Shelters, Planned and Organized Mayors Ball, Planned and Organized Allendale County Unity Festival
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