Sales Manager Customer Service

Rachel LaRance

*********@*****.*** 702-***-**** Henderson, Nevada 89002 https://www.linkedin.com/in/rachellarance/ Professional Summary

Dynamic and results-driven Retail and Sales Manager with a proven record of leadership, customer satisfaction, and multi-department collaboration across education, retail, and mental health sectors. Over 10 years of experience in fast-paced environments with expertise in staff training, customer relations, and business development. Combines data-driven decision-making, psychological insight, and creative marketing to achieve measurable growth and strengthen brand loyalty. Known for professionalism, reliability, and the ability to build strong teams that deliver exceptional service.

Core Skills

• Retail & Sales Management

• Keyholder Operations & Cash Handling

• Staff Training & Leadership

• Customer Service Excellence

• Merchandising & Inventory Control

• Goal-Oriented Team Development

• Communication & Conflict Resolution

• Data-Driven Sales Strategy

• Educational Psychology & Behavioral Insight

• Content Creation & Community Engagement

Professional Experience

Keyholder & Sales Manager Ballet and Dance Retail Company Las Vegas, NV 2024 – Present

• Supervise daily operations including sales, opening/closing duties, and cash reconciliation.

• Train and mentor team members to maintain performance goals and customer service standards.

• Manage merchandising displays and stock levels to optimize product visibility and drive sales.

• Foster customer loyalty by delivering personalized service and product expertise. Educational Sales Representative Education Sector Las Vegas, NV 2021 – 2024

• Supported educational and administrative operations, improving communication between staff, parents, and students.

• Utilized data analysis and psychology-based methods to enhance student engagement and learning outcomes.

• Delivered consistent, high-quality service that contributed to improved departmental efficiency. Licensed Music Educator Clark County School District Las Vegas, NV 2010 – 2021

• Led full-class and one-on-one instruction across multiple instruments, ages, and learning levels.

• Designed individualized programs to improve student performance, discipline, and retention.

• Integrated music education with cognitive and emotional development principles. Education

Master of Science in Educational Psychology Capella University Bachelor’s Degree in Music Education University of Nevada Las Vegas State Teaching License – Nevada Department of Education Additional Experience

• Research and data analysis on intellectual and developmental disabilities.

• Experience working with vulnerable populations as a Registered Behavior Technician.

•Proven ability to manage multiple accounts and clients with strong communication and organizational skills. References

Available immediately upon request of interested hiring manager/team.

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