Call Center Health Care

VIOLET CLARK

**** ********** *****, **********, ** 30038 C: 215-***-**** ********@***.***

Exceptional leader talented at development, problem resolution and implementing policy. Technically-savvy with outstanding relationship building, training and presentation skills. Self motivated with solid experience managing all levels of large scale projects, including budgeting and administration. Top producing sales professional and expert in the Financial industry. Dynamic communicator who consistently exceeds goals and company expectations. Managerial experience with 20 years experience. Areas of expertise include team building skills.

SKILLS

CSA HGS/Sagility Remote call center 10/2021 to present

Work from home answering calls for Cigna health care. Medicare recipients verify coverages for Medical, Dental, Vision, and Pharmacy. Researching approved network providers and insuring coverage and copays while documenting and recording information for their records.

Officer/Manager 07/1995 to 10/2016

Citizens Bank – Pennsylvania

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Worked directly with customers/clients to achieve their individual financial needs.

Achieved quarterly and annual goals consistently by using available resources and team work.

Developed new process for employee evaluation which resulted in marked performance improvements. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Unit Clerk, 03/1985 to 06/1995

DHS/D.C. Government – Washington DC

Analyzed departmental documents for appropriate distribution and filing.

Assisted various business groups with document organization and dissemination during acquisitions. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

not obtained: Business Management, not yet

Strayer University - Philadelphia PA

AFFILIATIONS

Member, Gospel Music Workshop of America (1985-Present)

Member, National Notary Association (1999-2016)

Certified FDIC Money Smart Trainer/Educator

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