Customer Service Administrative Assistant

ROSELYN WHITE

Atlanta, GA Cell: 404-***-**** Email: *******.*******@*****.***

PROFESSIONAL SUMMARY

Friendly and professional First Impression Specialist with 20+ years of frontdesk and clientfacing experience. Known for creating a welcoming atmosphere that reflects organizational values, managing highvolume phone and inperson inquiries, and efficiently coordinating visitor flow and appointments. Skilled in multitasking administrative duties—CRM updates, mail sorting, and scheduling support—while maintaining a polished, serviceoriented presence.

SKILLS

Active Listening Customer Service Problem-Solving Create Annual Reports

Interpersonal Time Management Organization Strategies Multitasking

Professionalism Collaboration Teams Critical Thinking Attention to Details

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT Feb 2025 – Present

West Side Works

Answer and direct phone calls, screen callers, take messages, and respond to inquiries

Welcome and assist visitors or clients, manage reception desk duties

Manage incoming and outgoing correspondence—emails, mails, faxes, packages—ensuring delivery to the correct recipients

SALES ASSOCIATE Aug 2014 – May 2018

Macy’s

Provide outstanding customer service, establish and develop strong customer relationships.

Recommend merchandise, offer complementary items (upsell/cross-sell), explain product features, promotions, and Macy’s Loyalty Programs

Close sales, process payments via POS/registers, wrap bags, issue receipts, and celebrate purchase

HUMAN RESOURCE CLERK May 2013 – Dec 2013

Dekalb Community Service Board

Answered phones and directed calls providing information and customer service.

Maintained and updated all personnel files, new employee handbooks, I-9s, medical files and document file books (licenses and criminal backgrounds.

Completed required employment verifications and fax or transmitted to appropriated company or individuals.

Assisted the HR Manager in open enrollment.

Served as backup for Peoplesoft corrections and data entry for new hires and terminations

ACHIEVEMENT

Employee of the Year Phillip’s Flagship Washington, DC Date

REFERENCES Available Upon Request

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