Data Entry Customer Service

KIM ANNETTE GATEWOOD

*************@*****.*** 443-***-****

**** ***** ***** ****, ************, MARYLAND 21133

PROFESSIONAL SUMMARY

HIGHLIGHTS: Experienced in working with a group of responsible team players. Detailed-oriented, correcting problems with precision, exceptional troubleshooting and problem, solving skills. Reliable and conscientious, maintaining quality of work and excellent work attendance record. Good oral and written communication skills. Excellent leader-ship skills and overall, and excellent team player.

SKILLS

Microsoft applications specially Microsoft Word, Microsoft Excel, and Microsoft Access.

Amdahl

Microsoft applications

Calculator

Hardware

Controller

Data Entry

Fax machine

Group Wise

Hand tools

Help desk

Enterprise

IBM

Machinery

Mainframe

JES2

MVS

Omegamon

Access

Microsoft Access

Microsoft Excel

Excel

Outlook Express

Word

Microsoft Word

Millennium

Multi-media

PC software

Copier

Printers

Tape drives

TIVOLI

TSO/E

Workday

VTAM

JCL

CICS

Unix

WORK HISTORY

Judiciary Clerk / District Court for Baltimore City

12/2021 – CURRENT

Perform duties and responsibilities in the MD judiciary unit by processing cases

and entering data into the system, assigning trial dates, generating notices, and filing paperwork,

Knowledge of Windows, remote access communications and support, wireless network access technologies and hardware, and MS Office applications.

Ability to perform interpersonal relations and customer service.

Skill in customer service and handling problems tactfully and

patiently; typing on a personal computer accuracy and attention

to detail.

Enter service and process motions in accordance with established

Guide lines and perform cashiering duties and responsibilities.

Ability to adapt quickly and easily to changing organizational needs.

Computer Operator II State of Maryland/Comptroller 05/2007 – 7/2020

Uses a Personal Computer (PC) to perform functions in Data Entry, Microsoft Word, Excel, Access, and others.

Assists customers in the operations area.

Logs hardware and software problems into the help desk product to

support customer’s need to perform prompt and accurate routing

of calls to appropriate staff for assistance, to help resolve matters.

Ability to ensure proper recording, documentation, routing and

closure of incidents.

Ability to greet and assist customer’s by phone, email, support

ticket, instant message and/or in-person communications.

Monitor main console area screens to ensure all software system applications are up and executing by using: IBM Power Controller Operator Console (Host System Console) MENT USED-List equipment, machinery and tools used to complete this job, e.g., personal computer, calculator, typewrite, hand tools, measuring devices and lab equipment.

Hardware: Amdahl Millennium mainframe computer system and its associated peripherial equipment, personal computer, copier, fax machine, tape drives and printers.

Software: TSO/E, MS/Word, Group Wise, Outlook Express, Workday, TIVOLI Schedule, Enterprise and various other PC software.

Senior Data Operator II American Red Cross - Baltimore, MD 02/1986 - 05/2001

Perform donor surveillance verifications in a multi-media program environment.

Interpreted test results and distributed file printouts.

Defined and corrected problems involving key entry of medical histories.

EDUCATION

Catonsville Community College, Catonsville, MD

Computer Courses

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