Technical Support Customer Service
Resume:
OLEVIA
MIKHAIL
TECHNICAL SUPPORT PARTS & SERVICE
CONSULTANT
**********@*****.*** 847- 208-7498
Schaumburg, IL 60195
OceanAire, Inc. - Customer Service Parts & Support Mount Prospect, IL • 01/2023 - 10/2025
The Resurrection Project - Grant Processor
Chicago, IL • 08/2021 - 01/2023
Epiq Systems via WINSTON & STRAWN LLC - Legal Office Services Lead
Chicago, IL • 07/2012 - 08/2021
EXPERIENCE
Assisted customers with parts & tech support inquiries via phone
•
Processed parts & equipment orders accurately to ensure correct fleet replenishment.
•
Handled freight & logistics for order fulfillment, including parcels
(UPS/FEDEX & LTL/FTL).
•
Maintained records using database tools to track customer interactions efficiently including emails, invoicing & order history.
•
Skilled in using various software applications and programs including Microsoft Office, Adobe Acrobat Pro and various inventory tracking programs.
•
Collaborated with departmental leaders to establish organizational goals, strategic plans and sales/budget objectives.
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Managed high-volume inbound calls, addressing customer inquiries and resolving issues effectively.
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Developed and maintained strong customer relationships through effective communication and active listening.
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Utilized CRM systems to document customer interactions and track follow-up actions promptly.
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Identified ways to improve efficiency in operations and implemented process changes.
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Organized and coordinated rental contracts, ensuring all documents were accurately completed and filed in accordance with company policies.
•
Uploading and entering data for client's utilities and bills offered through the assistance program
•
Managed incoming and outgoing mail logistics, ensuring timely delivery and adherence to company protocols.
•
Experienced Technical Support
Parts & Service Consultant with a
strong background in customer
service, logistics, and order
processing. Proficient in
communication and data
management, supporting seamless
operations and customer
satisfaction. Eager to leverage skills
in technical support and parts
service to contribute to a dynamic
team environment.
PROFESSIONAL
SUMMARY
Universal Technical Institute
IL • 05/2005
Volkswagen Factory Training
Lincoln Technical Institute
IL • 11/2004
Automotive Technology
EDUCATION
SKILLS
• Effective communication
• Task prioritization
• Attention to detail
• Document preparation
• Data entry
• Order logging
• Shipment label preparation
• Shipping tracking
• Labeling accuracy
Verbal and written
communication
•
• Time management
• Load planning
• Freight coordination
• Freight claims processing
Volkswagen & Various Auto Shops - Import & Domestic Auto Technician
New York, NY • 05/2005 - 04/2010
Assessed incoming packages for damage, accuracy, and completeness.
•
Generated shipping labels and commercial invoices to route packages.
•
Assisted with production of large scale print jobs, including laminating, binding and cutting.
•
• Provided technical support for troubleshooting printer issues. Operated scanning and imaging equipment to digitally archive documents.
•
Ensured compliance with company policies regarding storage and handling of sensitive customer information.
•
Performed diagnostics and repairs on a wide variety of vehicles, including cars, trucks, vans and SUVs.
•
Researched technical manuals for information regarding the installation of specific auto parts.
•
Maintained detailed records of all repair work performed on customer vehicles.
•
Communicated with customers to discuss vehicle symptoms and provide preliminary cost estimates.
•
Adjusted vehicle systems to meet manufacturer performance specifications.
•
References available upon request
REFERENCES
Contact this candidate