Team Leader Assistant Manager

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills

Task Delegation

Operations Management

Employee Performance Evaluations

Employee Scheduling

Recruiting and Interviewing

Money Handling

Schedule Oversight

Performance Reviewing

Retail Operations

Orientation and Training

Work History

Mar 2020 - Assistant Manager

May 2023 Mariscos Mi Lindo Sinaloa, Rialto

Jan 2018 Dec 2019

Messenger Clerk

Alvarado Solutions LLC

Aug 2014 Dec 2017

Team Member

Jack In The Box

Mentored team members to enhance professional development and accountability in workplace.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Created employee schedules to align coverage with forecasted demands. Made hiring recommendations to increase company's productivity and profitability with quality workers.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Drove safely at all times to avoid accidents and harm.

Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Followed company policies and procedures during shift.

Verified package information to check for accuracy and completeness. Contacted customers to confirm delivery details and locations.

Worked different stations to provide optimal coverage and meet production goals.

Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Learned all required tasks quickly to maximize performance.

Contributed to team success by completing jobs quickly and accurately.

Maintained productive, efficient approach to all tasks.

Kept work areas clean, organized, and safe to promote efficiency and team safety.

Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Operated register to process payments and collect cash payment for order totals.

Education

BBA: Clinical Psychology

Eastern Washington University - Cheney, WA

High School Diploma

Valley View High School - Moreno Valley, CA

Languages

English

Spanish

Native or Bilingual

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