Administrative Assistant Call Center

Antoinette LaFrance

Pompano Beach, FL *********************@*****.*** 954-***-****

Auntie’s All Inclusive LLC – Cleaning & Catering Services Dear Hiring Manager,

I am writing to express my interest in an administrative position within your organization. With over a decade of hands-on experience running my own business, Auntie’s All Inclusive LLC, and my current role as an Administrative Assistant at Top Top Taxes, I bring a strong combination of leadership, organization, and client service skills.

Through my business, I developed expertise in scheduling, recordkeeping, communication, and daily operations management — skills that translate seamlessly into administrative support roles. At Top Top Taxes, I’ve strengthened my attention to detail and ability to handle confidential information while ensuring smooth office operations and client satisfaction.

I take pride in my professionalism, reliability, and strong work ethic. I thrive in environments that require multitasking, communication, and teamwork, and I am eager to contribute my skills to a team that values dedication and quality service.

Thank you for considering my application. I would appreciate the opportunity to discuss how my background and experience can benefit your team. I look forward to connecting with you soon. Sincerely,

Antoinette LaFrance

Antoinette LaFrance

Pompano Beach, FL *********************@*****.*** 954-***-**** Auntie’s All Inclusive LLC – Cleaning & Catering Services PROFILE

Dedicated and self-motivated professional with over 10 years of experience managing a successful cooking and cleaning business. Skilled in administration, customer relations, and time management. Currently employed part-time as an Administrative Assistant with Top Top Taxes, providing high-quality client support and organizational assistance.

EMPLOYMENT HISTORY

Owner / Operator – Auntie’s All Inclusive LLC

Self-Employed Pompano Beach, FL 01/2015 – Present

• Manage daily operations for catering and residential/commercial cleaning services.

• Oversee client communications, scheduling, invoicing, and marketing.

• Maintain strong repeat business through excellent customer satisfaction and quality service.

• Supervise staff and ensure compliance with health and safety standards. Administrative Assistant – Top Top Taxes

Pompano Beach, FL 01/2024 – Present (Part-Time)

• Assist with tax preparation, filing, and document organization.

• Manage client appointments and provide administrative support.

• Maintain confidentiality and accuracy of financial records. Medical Assistant – Dr. Henry Lin Pediatrics

Oakland Park, FL 06/2014 – 10/2019

• Assisted with patient care and administrative duties in a pediatric office.

• Supported doctors with patient preparation and recordkeeping. Customer Service – Marcom Technology

Sunrise, FL 04/1999 – 10/2007

• Provided customer account assistance and technical support. EDUCATION

Certified Medical Assistant – Florida Career College Fort Lauderdale, FL Graduated with Honors 10/2014 High School Diploma – R.M. Bailey High School

Nassau, Bahamas 08/1986

SKILLS

• Customer Service

• Administrative Support

• Multitasking & Time Management

• Leadership & Team Coordination

• Computer Skills (Microsoft Office, Scheduling Tools)

• Business Operations & Marketing

LANGUAGES

English / Creole – Native Speaker

REFERENCES

Available upon request

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