Customer Service General Manager
Resume:
Tahai Exum
Mount Ephraim, NJ *****
*******@*****.***
Innovative Leader and Customer Service Professional with a proven track record of strategically guiding organizations to reach goals. Adept to overseeing the progress of operations, and monitoring cross company projects. Experienced in leading staff members and evaluating project progress to achieve results in a timely manner.
“Leadership is the creation of an environment in which others are able to self- actualize in the process of completing the job.” John Mellecker Authorized to work in the US for any employer
Work Experience
Franchise Business Coach
Retro Fitness Corporate - West Palm Beach, FL
December 2019 to January 2023
Lead and coached 15 plus Health Clubs Franchisee's with ways to increase revenue and profitability. General Manager
Retro Fitness - Philadelphia, PA
May 2017 to December 2019
Lead and coached Health Club with 15+ employees to drive and increase memberships, personal training, customer service, sales. Also reported to Franchisee with daily/weekly/monthly reports and statistics with ways to drive revenue increase. Other duties included weekly schedules, trainings, staff meetings, and outside
General Manager
Planet Fitness - Clementon, NJ
January 2014 to April 2017
Lead and coached Health Club with 15+ employees to drive and increase memberships, personal training, customer service, sales. Also reported to Franchisee with daily/weekly/monthly reports and statistics with ways to drive revenue increase. Other duties included weekly schedules, trainings, staff meetings, and outside
First Assistant Manager
McDonald's - Berlin, NJ
June 2010 to April 2017
Lead and coached restaurant with 15+ employees to drive and increase sales, customer service, sales. Also reported to Franchisee and General Manager with daily/weekly/monthly reports and statistics with ways to drive revenue increase. Other duties included creating and managing weekly schedules, restaurant trainings, staff meetings, managing food cost, initiate and participate in community events, and other duties requested by ownership and other management. Education
Some college in Business Management
Burlington County College - Burlington, NJ
September 2010 to May 2012
Skills
• Leadership
• Microsoft
• Microsoft Excel
• Coaching
• People
• Restaurant Management
• Budgeting
• Recruiting
• Profit & Loss
• Food Safety
• Event Planning
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