Customer Service Tech

Anthony Ray Jones **** NC ** West, Trenton, NC ***85 1-252-***-**** *******.*********@******.***

●Professional Summary

Experienced and detail-oriented professional with a strong background in customer service. Possesses a keen eye for safety and excellent problem-solving skills. Dedicated to ensuring customer satisfaction and maintaining a secure environment.

Skills

●Customer Service

●Problem Solving

●Safety Awareness

●Detail-Oriented

●Telecommunications

●Fiber Optic Cable Inspection

●Liability Assessment

●NFPA 25 Standards

●Fire Sprinkler Systems

●Inspection and Service

●Technical Reports

Work Experience

NFPA 25 Fire Based Sprinkler Inspection and Service Tech Makson Inc. Sanford, NC June 2023 – March 2024

●Conducted comprehensive inspections of fire hydrants, alarms, safety switches, and visual/audible devices.

●Prepared and submitted detailed reports on fire-based systems to ensure compliance and safety.

●Performed timely service and repairs to systems, ensuring optimal functionality.

NFPA 25 Fire Based Sprinkler Inspection and Service Tech All Fire Service Conover, NC February 2017 – April 2023

●Conducted comprehensive inspections of fire hydrants, alarms, safety switches, and visual/audible devices.

●Prepared and submitted detailed reports on fire-based systems to ensure compliance and safety.

●Performed timely service and repairs to systems, ensuring optimal functionality.

Investigator TCC Michigan, United States May 5, 2025 – July 30, 2025

●Investigated damages to Brightspeed fiber optic telecommunication cables to assess and determine liability.

●Determined responsibility for damages by evaluating the roles of contractors and locate companies.

Education

East Duplin High School Beulaville, NC Graduated 1989

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