Customer Service Representative
Resume:
Mar ***3 – Jul 2006
Teresa Nelson
**** ****** ****** ***** ***** City, Ga 30291
404-***-**** • *************@*****.***
A customer service representative manager with
12+ years of experience, specializing in sales,
communication, and client relations. Adept at
delivering quality service to diverse customers and managing call values efficiently to ensure
satisfaction.
Talented professional manager in customer service seeking to fill an executive role and to excel in my horizons.
Work Experience
Customer Service Representative
Office of Family Independence, Customer Contact Center Georgia Department of Human Services
Responsible for providing excellent customer support by addressing inquiries, resolving issues, and providing information about products of service do various communication channels, insurance and customer satisfaction and maintaining a positive brand image. Actively listening to customer, concerns, troubleshoot, problems, processing orders, and adhering to company policies to achieve timely resolution. Sales Associate Supervisor
Dollar General Manufacturing
Responsible for assisting, guiding and motivating the sales team, drawing job descriptions for various roles in sales department, implementing sales strategies to enhance sales, coordinating the training activities of the sales staff, overseeing sales activities, ensuring product stocking at the shelves, making sure that the products are priced correctly and compiling sales reports on the POS register.
Commissioner
Clayton County Jail
Receives commissary items for inmates; prepares ICF deposits; performs and maintains data entry for commissary merchandise. Addresses concerns/grievances from inmate families, deputies, and inmates regarding problems with commissary accounts. Prepares requisitions and invoices for Jun 2007 – Jul 2009
Aug 1989 - May 1993
Inmate Property and Fiscal.
Customer Service Representative
Avis
Handle customer inquiries and complaints
Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services.
Professional References
TaJuana Brown HR Department
Contact Information 678-***-****
Eric Dixon Customer Service Manager
Contact information 670-***-****
Annie Scott Office Management
Contact information 470-***-****
Senior Graduate in Education
Franklin McClarin High School
School of Business and Entrepreneurship
Communication skills: Oral and written communication skills developed through coursework, presentations and group projects. Problem-solving skills: Experience identifying and solving problems, whether it be through class assignments or personal experiences. Time management skills: Experience juggling multiple responsibilities, such as schoolwork, extracurricular activities and part-time jobs. Other Activities
Member of the New York soccer club. I enjoy sport, traveling, listening to music and sharing a great meal with friends.
Contact this candidate