Medical Records Patient Care

LIGIA GJONI

407-***-**** **********@*****.***

SUMMARY

Detail-oriented Bilingual Medical Records Clerk with over 10 years of experience in medical office settings. Proficient in managing patient records, scheduling appointments, and ensuring accurate documentation through previous roles as a receptionist in various medical practices. Successfully trained by professionals in clinical duties, including administering medications and performing laboratory tests. Committed to delivering excellent patient care and organizational efficiency, bringing valuable skills to enhance the administrative operations of any healthcare provider.

WORK EXPERIENCE

01/2016-06/2025 Construction Management, E.L. Services & More Inc. Orlando, FL

Processed invoices efficiently to ensure timely payment and project flow.

Managed email correspondence to facilitate effective communication among teams.

Conducted inventory assessments to maintain stock levels and prevent shortages.

Administered payroll functions accurately, ensuring timely employee compensation.

07/2002-11/2003 Receptionist, Medical & Surgical Dermatology Mt. Pleasant, TX

Checked in and out patients, enhancing the patient flow and overall experience.

Handling filing processes to ensure efficient retrieval and storage of patient information.

Arranged referrals and lab services to streamline patient care pathways.

12/2003-03/2008 Receptionist, Family Practice Physician Mount Vernon, Tx

Facilitated patient check-out processes, enhancing operation flow.

Implemented filing systems for medical records. Ensuring compliance and accessibility.

Answered phones and managed fax communications, promoting efficient patient interactions.

Scheduled appointments, ensuring timely patient access to care.

Processed medical records accurately with a commitment to confidentiality.

Coordinated referrals and billing, improving patient pathways and financial functions.

Assisted in the clinical area by gathering medical histories, recording vital signs, and preparing patients for examinations.

03/2004-07/2006 Clinical Duties, Family Medicine Mount Vernon, TX

Received training from Dr. Golden to enhance clinical skills and knowledge.

Collected patient medical histories to provide comprehensive healthcare assessments.

Measured vital signs accurately to assist in patient evaluations.

Prepared patients for examinations and supported physicians during procedures.

Administered medications and monitored patients for adverse reactions to treatments.

Performed routine laboratory tests and collected biological samples to and diagnostics.

Assisted in minor surgical procedures with precision and care.

Managed medication refill orders, ensuring patient adherence to treatment plans.

08/2007-02/2008 Receptionist, Jacksonville Pediatrics Jacksonville, FL

Checked in and out patients to facilitate smooth operational flow.

Managed phone and fax communications to ensure consistent patient engagement.

Executed filing tasks for medical records, promoting organization and accessibility.

Updated medical records accurately while maintaining patient confidential.

Orchestrated appointment scheduling to optimize patient care and office efficiency.

Coordinated referrals to endure comprehensive care for patients.

EDUCATION

01/2009-12/2011 Keiser University Orlando, FL

Associate of Science Medical Assistant

01/2010-02/2010 New Horizons Wellness Center Orlando, FL

Externship, Medical Assistant Extern

Responsible for monitoring patient vital signs, preparing examination room and patients, facilitating patient x-rays, documenting patient information, scheduling appointments for both office and outpatient procedures, managing medical record filing, executing reception duties, completing requisition forms, verifying patient insurance eligibility and authorizations, and maintaining patient charts and office equipment. Ordered office supplies and prepared billing statements.

SKILLS

Medical Assistant Electronic Medical Records

Lab Procedures Radiography

Medical Terminology Microsoft Office

Excellent customer service skills Verbal and written communication skills

Attention to detail Multitasking

Punctual and dependable HIPAA Compliance

Organization Ethics

Remote Work Skills Medical Records Experience

Clerical/Administrative Duties Team Collaboration

LANGUAGES Spanish and English

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