Customer Service Specialist

TAMARA

RUDD

336-***-**** *********@*****.***

SUMMARY

Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

SKILLS

Issue and Complaint Resolution

Call Documentation

CRM Software

55 wpm Typing Speed

Customer service

Microsoft Office

Excellent Decision-making, Organizational

skills

Detailed Oriented

Google Suite

Problem Resolution

Call Center Environments

Project Management

Payroll Processing

Working efficiently within a remote setting

EXPERIENCE

Customer Service Representative

Walmart May 2024-Present

Assists customers with purchases, returns, exchanges, and inquires while providing friendly, efficient service.

Upholds quality control policies and procedures to increase customer satisfaction.

Participates in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.

Operates point-of-sale (POS) systems accurately, managing cash, credit and electronic transactions.

Resolves customer concerns and complaints with professionalism and empathy, ensuring positive customer experiences.

Retail Sales Manager

Dollar General Jun 2015-April 2023

Set attainable daily, weekly and monthly goals and game plans for the grievance department.

Hired, trained, and supervised sales associates, ensuring adherence to company policies and high-performance standards.

Directed daily store operations, including sales, merchandising, staffing, and customer service, to achieve revenue and profitability targets.

Successfully multitasked while navigating various functions of the company’s service management system.

Delivered exceptional customer service by resolving escalated concerns and maintaining a customer-focused sales culture.

Customer Service Specialist II (Hybrid)

ALORICA JAN 2018-JAN 2019

Responded to customer inquires via phone, email, and live chat, delivering prompt and professional support.

Coordinated internally with operations and logistics to maintain knowledge of new company products

Processed orders, returns, and account updates while maintain attention to detail and data accuracy.

Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor.

Guided customers through troubleshooting steps and product usage to maximize customer satisfaction and retention.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

EASTERN RANDOLPH HIGH SCHOOL JUN 2004

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