Support Specialist Customer Service

Sharon G. Ordonez Avila

202-***-**** ***************@*****.***

OBJECTIVE

Bilingual Computer Support Specialist with several years of customer service experience, searching for an opportunity to continue developing skills. EDUCATION

Northern Virginia Community College Alexandria, VA Information Technology Associate Degree Aug 2020

Dec 2022

Carlos Rosario International Public Charter School Washington, DC Computer Support Specialist Program Certification Jun 2018 CompTIA IT Fundamentals Certification Dec 2017

TC Williams High School Alexandria, VA

High School Diploma

RECENT EXPERIENCE

2016

Neighborhood Health

Annandale VA 2024 Jan Current

Medical Front Desk/ Inst. Sterilization

1. Greet and attend patients in person and over the phone. 2. Professionally assist doctors, staff, visitors, and patients. 3. Verifies patient eligibility and insurance coverage prior to visit. 4. Answer all phone calls in a professional and courteous manner. 5. Perform all duties within HIPAA regulations.

6. Schedule appointments between doctors and patients. 7. Collect deductibles and co-pay prior to every visit. 8. Liaise between medical departments with discretion and professionalism. 9. Complete accurate documentation of patient visits. 10. Utilize EMR program to register patients with their information. FedEx Office

Washington DC 2021 Dec Jan 2024

Assistant Manager

Sharon G. Ordonez Avila

202-***-**** ***************@*****.***

• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS.

• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives

• Assists Store Manager in review and transmission of payroll and daily close out of POS

• Takes complex customer orders using order systems and provides accurate pricing information

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need

• Expertise in printing, signs and graphics and shipping product lines and can recommend appropriate products and services.

• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Old Town Shoe & Luggage Repair Jun 2016-Sep2021

Retail, Sales/Customer Service/Computer Problem

Solving

● Works as a liaison between clients and team members to understand client requests and deliver proper services.

● Answers phone calls daily to receive client requests.

● Problem solving computer in the company.

● Maintains a clean and organized work environment.

● Program Installations

● Troubleshooting

● Printer installation

Sharon G. Ordonez Avila

202-***-**** ***************@*****.***

Carlos Rosario Int. Public Charter School Washington, DC Technology Academy Tutoring Jun 2018

● Provides support to peers and leads study sessions in regard to the CompTIA exams.

● Advises Microsoft Office and IT Fundamentals students on proper technology use.

● Works with IT Fundamentals students on how to navigate troubleshooting skills. ADDITIONAL SKILLS

● Bilingual: English and Spanish

● Interpersonal Communication

● Administrative Skills

● Insurance Verification

● Knowledge in computers and technology troubleshooting

● Proficient in Microsoft Office Suite (Excel Sheets, Word, Networking,)

● Knowledgeable in Hardware and Software

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