Office Assistant Customer Experience

SUNDAY NDEKHEDEHE

+***(*) 703-***-****

***********@*****.*** www.linkedin.com/in/sunday-ndekdedehe Oworoshoki, Lagos,

PROFESSIONAL SUMMARY

I am a Strategic and results-oriented E-commerce and Operations Specialist with a proven track record in order fulfillment, marketplace management, and logistics coordination. Experienced in overseeing end-to-end e-commerce operations, including seller onboarding, product and price management, inventory control, and last-mile delivery processes. Demonstrates strong leadership, problem-solving, and organizational skills, with a customer-focused approach that drives sales growth and operational efficiency. Adept at leveraging technology, marketplace tools, and data reporting to optimize workflows, enhance customer experience, and support business objectives. Recognized for fostering teamwork, ensuring accuracy, and achieving operational excellence in fast-paced environments.

EXPERIENCE

Marketplace Coordinator {B2B}, Best Service Raya Distribution Nigeria Limited. Ikeja, Lagos

November. 2024 – Present

Responsibilities

• Onboard new sellers to sell their products on EZEE App.

• Review prices and availabilities with sellers on daily basis to make sure that prices are always competitive and updated.

• Arrange with the sellers their promotional activities.

• Follow up with the warehouse to make sure that the supplied items are corresponding to ordered items.

• Update orders status on marketplace spreadsheets on daily basis either delivered or returned. Follow up with the seller to collect the returned items and update the marketplace spreadsheets accordingly.

• Confirm the payment collection per order and update the data accordingly.

• Daily and weekly payment and account reconciliation with the sellers

• Product upload and management.

Order Fulfilment (Online & Offline) / E-commerce Associate, Persianas Retail Limited. January. 2024 - Sep. 2024

• Responsibilities:

• Order fulfilment: Oversee the end-to-end order processing workflow ensuring prompt seamless coordination between various departments.

• Collaborate with sales teams to validate order details product availability and customer information before processing

• create deliveries on the logistics portal and coordinate with logistics partners

• Create and manage orders on the shopify backend

• Product Transfer management : Implement and execute inter-stores product transfer. obtain necessary approvals for transferring products between channels

• Stock Identification and Reporting

• Inventory Management: Regularly assist with conducting stock counts and update inventory records.

• bulk upload of new products on the website including collating images products description SKUs categories and tags.

• Logistics Support Assist in coordinating logistics for Pop-up sales or any other commercial event

, facilitate bulk deliveries and process associated orders

• Customer Experience Handles customers queries and complaints via phone and whatsapp

• Vendors accounts management and reconciliation

• Petty cash management and reconciliation

• E-commerce account management and reconciliation Warehouse Officer, Persianas Retail Limited.

November. 2023 - January. 2024

• Ensured inventory accuracy by conducting regular physical stock counts and reconciling with system records.

• Received, inspected, and verified goods to ensure quality and correctness of deliveries.

• Organized and maintained warehouse storage areas for efficient space utilization and quick order retrieval.

• Coordinated the receipt, storage, and dispatch of goods, ensuring smooth daily operations.

• Prepared and updated relevant documentation for inbound and outbound shipments.

• Monitored warehouse performance and identified areas for process improvement.

• Supported customer service by addressing product availability and delivery-related inquiries. Sales Rep./Order Fulfilment, Persianas Retail Limited. February. 2023 - November. 2023

• Responsibilities

• Processed and fulfilled customer orders promptly and accurately to ensure high service quality.

• Tracked all orders through delivery software, ensuring timely dispatch and successful deliveries.

• Monitored inventory levels and reported stock issues to prevent order delays or cancellations.

• Handled customer inquiries, returns, and complaints efficiently to maintain customer satisfaction.

• Conducted regular audits of transaction details to ensure order accuracy and compliance with company standards.

• Collaborated with internal teams and logistics partners to resolve order or transportation issues quickly.

• Supported sales activities by maintaining updated product and pricing information. Office Assistant, Persianas Retail Limited.

January. 2021 - February. 2023

• Responsibilities

• Perform clerical duties such as photocopying, scanning, printing and collating documents as required.

• Receiving incoming correspondence (telephone calls, mails) and direct to relevant employee.

• Maintain repository of action items and provide support in tracking as may required

• Ensure timely ordering and receipt of the office supplies required for the day to day operations

• Provide support to all staff when required.

Office Assistant, Diamond Bank PLC.

2019 June - .December, 2020

• Perform clerical duties such as photocopying scanning, printing and collating documents as required.

• Assist in monitoring the entry and exit into the office and facilities

• Receiving incoming correspondence (telephone calls, mails) and direct to relevant employee

• Maintain repository of action items and provide support in tracking as may required

• Ensure timely ordering and receipt of the office supplies required for the day to day operations

• Ensure the cleanliness of the office premises

• Provide support to all staff when required.

EDUCATION

University of Lagos

Bachelor of Science, Business Administration, Present SKILLS

Administrative & Clerical Skills

• Office coordination and organization

• Documentation and record keeping

• Scheduling and correspondence handling

• Microsoft Office proficiency (Word, Excel, PowerPoint)

• Photocopying, scanning, printing, and filing

Communication & Interpersonal Skills

• Strong written and verbal communication

• Handling customer and staff inquiries professionally

• Team collaboration and support

Operational & Office Management Skills

• Order and inventory management

• Logistics coordination and support

• Vendor and account reconciliation

• Time and resource management

• Petty cash handling

Technical & Digital Skills

• Proficient in order management systems

• Basic data entry and reporting

• Product upload and e-commerce back-end operations Soft Skills

• Attention to detail

• Strong organizational ability

• Problem-solving mindset

• Self-motivation and initiative

E-commerce Management Skills

• Order processing and fulfillment

• Product listing and catalog management

• Product pricing and stock availability updates

• Promotions and campaign coordination

• Returns and refund management

• Marketplace compliance and policy adherence

• KPI tracking and daily performance reporting

Marketplace Management Skills

Seller/Vendor Onboarding and training

• Vendor Relationship Management

• Account and Payment Reconciliation

• Price Competitiveness and Product Positioning

• Marketplace Platform Operations (eg Uploading SKUs, Managing Dashboards)

• Product Visibility Optimization (SEO For Product Listings)

• Resolving Order and Listing Errors

LANGUAGES

English

CERTIFICATIONS

Certificate in Introduction to E-commerce (Alison) certificate in Desktop Publishing (Ipeoples Computer Limited) Certificate in Customer Service Skills (Alison)

Certificate in Critical Thinking Skills for the Professionals (Coursera) Certificate in Introduction to Excel (Coursera)

HOBBIES

• Reading and making friends

• Blogging

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