Special Education Personal Care
Resume:
Queenetta Bradford
Lumberton, NC *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IDD Instructor
RHA Health Services-Lumberton, NC
January 2025 to August 2025
Instruction and Training:
• Delivered direct instruction and training in various areas, including:
• Living Skills: Personal care, hygiene, meal preparation, household management, budgeting, and money management.
• Vocational Skills: Job readiness, job searching, on-the-job training, and workplace skills.
• Social and Communication Skills: Interpersonal interactions, communication strategies, and community integration.
• Recreation and Leisure Skills: Engaging in hobbies, sports, and other recreational activities. Support and Supervision:
• Provided ongoing support, supervision, and guidance to individuals in various settings, including their homes, community locations, and workplaces.
Documentation and Reporting:
• Maintained accurate records of individual progress, documenting training activities, and communicating with relevant parties, such as families, other professionals, and funding agencies. Collaboration:
• Worked closely with other professionals, such as special education teachers, therapists, social workers, and family members, to create a holistic support system. Advocacy:
• Advocated for the rights and needs of individuals with IDD and promoting their inclusion in the community.
Safety and Well-being:
• Ensured a safe and supportive environment for individuals, implementing behavior management strategies, and responding to emergencies.
Day programs:
• Provided structured activities and training in a center-based setting. Residential facilities:
• Supported individuals in group homes or other residential settings. Community settings:
• Provided support in the individual's home, workplace, or community locations. Schools:
• Worked with students with IDD in a school setting, often as part of a special education team. Corporate Recruiter
Omega Recruiting Alliance-Albany, GA
September 2020 to November 2024
• Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
• Hired employees and processed hiring-related paperwork.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Prepared or maintained employment records using human resources management system software.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Administered employee benefit plans.
• Advised management on organizing, preparing or implementing recruiting or retention programs.
• Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
• Selected qualified job applicants or referred to managers to make hiring recommendations.
• Conducted exit interviews and completed employment termination paperwork.
• Scheduled or conducted new employee orientations.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Addressed harassment allegations, work complaints or other employee concerns.
• Reviewed employment applications and job orders to match applicants with job requirements.
• Informed job applicants of duties and responsibilities, compensation and benefits.
• Sourced, qualified and conducted screening interviews with job candidates.
• Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
• Participated in local job fairs and recruitment events for prospective hiring.
• Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
• Advertised and promoted open positions using social media and digital marketing procedures.
• Acted as a point of contact between internal stakeholders and external vendors. Nursing Supervisor
Albany Healthcare-Albany, GA
March 2018 to November 2020
• Developed and implemented nursing policies and procedures to ensure quality patient care.
• Provided staff education and training on new equipment, techniques, and processes.
• Conducted performance reviews of nursing staff members to identify areas for improvement.
• Monitored patient progress to ensure compliance with established standards of care.
• Resolved conflicts among medical staff in a professional manner.
• Assisted in the recruitment and selection of qualified nursing personnel.
• Maintained accurate records related to staffing, budgeting, patient care, and other administrative duties.
• Participated in interdisciplinary team meetings to discuss treatment plans for patients.
• Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
• Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.
• Ensured that all nursing personnel are familiar with hospital policies and regulations.
• Collaborated with multidisciplinary teams to coordinate services for high-risk patients.
• Performed regular rounds throughout the facility to observe performance of assigned staff members.
• Investigated complaints from patients regarding their care experience.
• Oversaw implementation of infection control protocols within the unit or facility.
• Provided patients with direct nursing care during periods of department short-staffing.
• Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
• Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
• Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
• Enforced disease prevention protocols among staff members, patients and visitors.
• Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
• Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
Customer Service Supervisor (CDC)
TechSmart Solutions LLC-Albany, GA
October 2014 to March 2018
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Identified areas of improvement in the customer service process and developed strategies to address them.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
• Evaluated employee performance reviews based on specific criteria set forth by management.
• Assisted in developing training materials for new hires as well as existing employees.
• Recruited qualified personnel when needed for open positions within the department.
• Provided day-to-day leadership to cultivate environment that exemplified company values.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
• Created training manuals to resolve simple and complex customer issues. Online ESL Teacher
Etap-Morongo Valley, CA
February 2008 to March 2014
• Developed and implemented lesson plans to meet the needs of English language learners.
• Provided individualized instruction to students with diverse backgrounds and abilities.
• Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
• Assessed student progress through written tests, oral quizzes and other forms of assessment.
• Conducted weekly one-on-one tutoring sessions with students needing extra assistance.
• Participated in teacher training workshops to stay current on best practices in ESL education.
• Maintained accurate records of student performance and attendance throughout the semester.
• Monitored student behavior during class time and provided appropriate guidance when necessary.
• Facilitated conversations between native English speakers and non-native English speakers.
• Advised parents regarding their children's academic progress at parent and teacher conferences.
• Incorporated real world applications into lessons whenever possible so that students can apply what they have learned outside the classroom.
• Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
• Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
• Delivered performance results to dean of students each semester.
• Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
Production Manager
Quickie Manufacturing-Lumberton, NC
January 2002 to October 2008
• Developed and implemented production schedules to ensure timely completion of projects.
• Monitored the daily operations of the production team, providing guidance and support as needed.
• Ensured that all safety policies and regulations were followed in accordance with company standards.
• Maintained accurate records of production data such as labor costs, output, and quality control results.
• Coordinated with other departments to ensure smooth flow of materials throughout the production process.
• Conducted regular meetings with staff to discuss progress and address any issues or concerns.
• Trained new employees on proper use of equipment, safety procedures, and job functions.
• Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
• Established clear communication channels between management and staff members.
• Resolved conflicts among personnel within the department when necessary.
• Monitored employee attendance records and took disciplinary action when appropriate.
• Managed budgets related to purchasing materials or hiring additional personnel.
• Scheduled staff work assignments, rotations and overtime.
• Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
• Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
• Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
• Partnered with human resources on training compliance and performance progression methodologies.
• Met or exceeded target for on-time customer shipments. Office Manager
Smithfield Foods-Tar Heel, NC
May 2000 to September 2002
• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Organized company events including holiday parties, team building activities .
• Ensured compliance with applicable laws regarding employment practices.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations. Education
Nursing (Bachelor's degree)
Albany State University-Albany, GA
Accounting (Associate in Science (AS))
Saint Leo University (Online)-Saint Leo, FL
April 2001 to May 2003
High school diploma
Red Springs High School-Red Springs, NC
August 1996 to March 2000
Skills
• Order entry
• English
• Restaurant experience
• Human resources management
• Tutoring
• Succession planning
• Retail management
• Childcare
• Classroom experience
• External recruiting
• Customer service
• Project scheduling
• Conflict management
• Teacher coaching
• Document management
• Nursing
• Data analysis skills
• Recruiting
• Payroll
• Sourcing
• Customer retention
• Medical records
• Jira
• Dispatching
• CRM software
• Google Suite
• Team management
• Nurse management
• Microsoft Powerpoint
• Database management (10+ years)
• Office management
• Filing
• Microsoft Office
• 10 key typing
• Epic
• Nursing administration
• QuickBooks
• Help desk
• Microsoft Word
• Experience working with students
• HR sourcing
• Talent acquisition
• Retail sales
• Google Docs
• Customer support
• Supervising experience
• Presentation skills
• Windows
• Medical scheduling
• Training & development
• HRIS
• Writing skills
• Classroom management
• Sales
• Negotiation
• Office experience
• Social media management
• ATS
• Home health
• Nursing home experience
• Oracle
• Typing
• Public speaking
• Marketing
• Microsoft Excel
• Hospitality
• Human resources
• Teaching
• Leadership
• Curriculum development
• Order fulfillment
• Interviewing
• Assistant manager experience
• Internal recruiting
• LMS
• Analysis skills
Contact this candidate