Customer Service Data Entry
Resume:
Christina Bradley
Philadelphia, PA
*********.***********@*****.***
Authorized to work in the US for any employer
Work Experience
Digital live chat customer service
Rocket pest control-Tampa, FL
June 2025 to September 2025
Answered customer service inquiries through digital platforms. Handled customer service inquiries through email, text and live chat high level system. Handled billing issues, issued credits, refunds and price adjustments, Merged accounts.
Medicare CSR tier 1
Maximus-Tampa, FL
October 2024 to May 2025
Assisted medicare beneficiaries with questions about there medicare. Enrolled beneficiaries in prescription drug plans and Medicare Advantage plans Cashier/Customer Service
Winn-Dixie-Tampa, FL
July 2024 to October 2024
Work the front end of the store, work pos and liquor store, greet customers, provide exceptional customer service to customers, point customers in the direction of requested products. Manager
Bay coffee and tea company-Tampa, FL
February 2023 to November 2023
Everyday Cafe operations, open store, made coffee and lattes, assisted chef in preparing orders, cash handling, handled deliveries from suppliers, made orders with suppliers, managed inventory and stock, etc.
Implant technical support specialist
DDS Lab, LLC-Tampa, FL
August 2022 to January 2023
Order implant parts, handle cases that are out of production, handle remake cases, use lab trac system, and crs system, assist offices with one resolution calls. Data Entry Clerk
DDS Lab, LLC
August 2021 to August 2022
Enter fixed and implant dental rx prescriptions into lab trac system. Make sure that the doctor are charged properly using certain billing codes.
Customer Service Representative
DDS Lab, LLC
January 2021 to August 2021
Answer 50 to 70 calls a day. Do data entry work, tracking of patients cases, add shades and photos to cases, do case remakes, answer and send emails, answer live chats, ship shipping labels and rxs to offices, log complaints, enter credit requests, transfer calls to appropriate technician, etc Customer Service Representative
Viralstyle
November 2018 to November 2020
Placed and processed orders, answered 30 to 40 calls a day, tracked orders, cancelled orders, sent emails, live chat, etc.
Customer Service Representative
AGR Group LLC
June 2016 to October 2018
Made 50 to 60 outbound calls, sold deregulated gas and electric to commercial and residential accounts, started and cancelled accounts, etc.
Receptionist/Administrative Assistant
Southern Telecom
October 2012 to June 2016
Assisted ceo with job duties, answered phones, took messages, faxed documents, inventory, payroll, filing, drafted PowerPoint presentations.
Education
High school diploma
April 2002 to August 2003
High school diploma or GED
Skills
• Data entry (4 years)
• Outside sales
• Medicaid
• Zendesk Sell
• Labtrac
• Call center agent experience
• Customer support
• Microsoft Powerpoint
• HIPAA
• Computer skills (9 years)
• Order entry
• Greeting customers (1 year)
• Outbound sales (2 years)
• Inside sales
• Multi-line phone systems
• Microsoft Outlook Calendar
• Slack
• Medicare
• 10 key typing
• Computer literacy
• Cold calling
• Management
• CRM software
• Call center
• English (9 years)
• ERP systems
• Handling customer inquiries
• Problem solving
• Order inquiry handling
• QuickBooks
• Salesforce
• Payroll
• Retail sales
• Google Workspace
• Phone etiquette (8 years)
• Microsoft Word
• Upselling
• Managing customer accounts
• Phone customer support
• Live chat
• Microsoft Excel
• Order fulfillment (1 year)
• Google Docs
• Customer relationship management
• Front desk (4 years)
• Clerical experience (4 years)
• Microsoft Outlook
• Grammar Experience
• Office management
• Point of sale (POS) data (Less than 1 year)
• Microsoft Access (3 years)
• Pivot tables
• Grocery store
• Case management
• Microsoft Teams (10+ years)
• Typing (8 years)
• CRM software (4 years)
• HubSpot
• Customer support specialist experience
• Organizational skills (4 years)
• AS400
• Filing
• Billing issue inquiries
• Email customer support
• Help desk
• Point of service (POS) health insurance
• Windows
• Phone call management
• Office experience (4 years)
• Attention to detail (8 years)
• Communication skills (8 years)
• Customer service
• Adobe Acrobat
• Writing skills
• Word processing
• Data entry (2 years)
• Microsoft Office (8 years)
• Laboratory experience
• Order processing
• Technical support
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