Angerlia Hicks
Atlanta, GA *****
********************@*****.***
WWW: https://bold.pro/my/angerlia-hicks-250*********/674r
Professional Summary
Customer Service Representative with extensive experience at the IRS, specializing in client support and analytical problem-solving. Achievements include improving payroll accuracy through precise data entry and delivering high-quality administrative assistance. Strong listening skills and dedication to record maintenance contribute to exceptional service delivery.
Skills
Client support
Listening skills
Analytical thinking
Information input
Work History
February 2019 - November 2019
Internal Revenue Service, IRS
Customer Service Representative
Facilitated accurate employee time reporting for payroll processing.
Executed data entry tasks to maintain up-to-date records.
Provided support to managers in administrative functions.
Answered phone inquiries to assist clients and staff.
October 1987 - November 2001
Bell South Telephone - Atlanta, Ga
Administrative Assistant
Facilitated accurate employee time reporting for payroll processing.
Executed data entry tasks to maintain up-to-date records.
Provided support to managers in administrative functions.
Answered phone inquiries to assist clients and staff.
Education
SouthWest Macon, GA