Customer Service Night Auditor

Roberta Broughton

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C: 914-***-**** *********@*****.***

Professional Summary

Highly motivated and talented professional with extensive experience in Customer Service Support. Proactive and goal-oriented with top strengths in solving issues. Focused on making strong contributions and a forging career in Customer Service.

Experience

Night Auditor \ 2022 – 2024

Brentwood Inn \ Los Angeles, CA

Promptly responding to guest and their immediate needs.

Processing and collected overnight payments to settle guest accounts.

Promptly responding to all calls via PBX system, and setting Wake-Up calls for guest.

Night Auditor \ 2021 – 2022

Home2 Suites by Hilton \ Middletown, New York

Process check-ins and check-outs with and without reservations on a daily basis, always maintaining professionalism.

Executing company auditing operations during overnight shifts.

Listen to and resolve guest’s queries and crises to promptly meet their needs.

Collect payments to process reservations and settle guest accounts.

Help Desk Analyst \ 2000 - 2021

Saint Joseph’s Medical Center \ Yonkers, New York

Provided telephone technical support to internal and external end users.

Accountable for triaging, assigning, and escalating tickets using Track-It Software system.

Created Active Directory and Email accounts. Configure and troubleshoot Outlook accounts.

Monitored servers and escalated emergency technical issues beyond scope to maintain uptime.

End-User hardware and software troubleshooting.

Skills

Microsoft Office

VPN

Citrix

Microsoft Exchange Server

Invision

Education

Associate Degree: Computer Information Systems, 05/2002

Monroe College of New Rochelle, NY

References

Furnished Upon Request

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