Customer Service Admin Assistant
Resume:
Thembelihle Mngoma
**/**/**** - **/**/2016
**/**/**** - **/**/2015
** ******* ****** **** ******* 4094
068-***-**** *****************@*****.***
Queensburgh girls high school
Matric
12
Ushaka chimp and zee
Instructor/cashier/admin assistant
Order Management and Payment Processing
- Manage orders from placement to delivery, ensuring timely and efficient processing
- Handle various payment transactions, including cash, card, and vouchers
- Process sales on the Micros system, conducting daily cash-ups and reconciliations on Excel
- Coordinate payment processing for part-time staff, calculating hours worked and distributing cash payments Payroll and Cash Management
- Count staff hours for payroll and manage petty cash, ensuring balance by month-end using the Time manager SQL system
Customer Service and Relations
- Provide exceptional customer service, addressing guest queries and concerns
- Take online bookings for events such as team buildings and parties
- Assist guests who book parties in setting up their space and placing decor Safety and Risk Management
- Ensure guest safety, briefing and instructing on course procedures and assisting throughout
- Assist in rope glider placement and safety checks, ensuring a secure environment Administration and Organization
- Maintain efficient document management, filing, retrieving, and updating records
- Maintain a clean and organized workspace, ordering necessary materials and chemicals
- Send daily reports to directors, summarizing key activities and performance metrics
- Compile and send monthly reports to directors, providing detailed insights and analysis
- Create documents on word
- Generate invoices for customers using excel
Marketing and Promotion
- Create engaging social media content and promotions Ushaka marine world
Ticket attendant
Responsibilities
- Sold wristbands to clients on a daily basis
- Handled cash and voucher transactions accurately
- Checked and scanned wristbands to ensure authenticity and validity
- Provided clear and concise information to clients about the park's attractions and services
- Conducted daily cash-ups and reconciled performance to ensure accuracy and accountability Exhilarate
Call centre agent
Responsibilities
- Initiated outbound calls to clients to introduce and promote products
- Conducted product demonstrations and presentations to showcase features and benefits
- Consistently met and exceeded sales goals, resulting in increased revenue and growth
- Accurately recorded and maintained customer information and sales data
- Generated new leads through cold calling, referrals, and networking Education
Experience
Excellent communication skills
Customer service
Attention to detail
Problem solving multi-tasking
Organization skill
Time management
Cash handling
Sales and data entry
Ability to work under pressure
Coordination
Document management
Numeracy
Accuracy
Telephone atiquette
Mark Brown - Chimp and zee
Owner
Arnold Mazibu - Ushaka marine world
Manager
Kayla - Exhilarate
Receptionist
Skills
Reference
Contact this candidate