Customer Service Credit Card

KRISTINA OCHOA

********.*******@*****.*** 480-***-****

OBJECTIVE To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people SKILLS & ABILITIES ● Bilingual: Fluent in speaking and writing Spanish

● Proficient in computer programs such as, Microsoft Office: Excel, Word and PowerPoint

● Experienced in providing Customer Service in any environment

● Resolve complex issues and win Customer Loyalty

EXPERIENCE JP Morgan Chase August 2022- April 2023 Credit Card Customer Service Representative

● Provided customer service for credit card services

● Guided customers on how to properly use tools on Chase mobile apps

● Set transfers for customers upon requests

● Maintained inbound call volume

● Resolved credit card issues customers had with their mobile Chase bank app

● Responsible for maintaining great relationship and engagement for customers

JP Morgan Chase September 2020 - August 2022

Client Care Specialist

● Responsible for loan processing of refinance & purchase loans

● Guides customers throughout entire loan process

● Handled inbound and outbound calls

● Responsible for requests of any additional documentation required

● Update and follow up with customer every 3-5 business days on any conditions needed or questions customer may have

● Maintaining a pipeline while meeting monthly goals

● Point of contact between customer and Home Lending Advisors

● Assisted customers via email and over the phone

● Responsible for uploading sensitive/personal documentation and completion of loan before sending it to closing

JCPenney October 2012 – February 2015 & June 2017 - August 2020 In-Store Sephora Beauty Advisor (2017-2020)

● Provide excellent customer service in person or over the phone regarding makeup, beauty, and skin care

● Make samples for customer requests of the products in stock, in addition to store testers for product sampling

● Update upcoming brand and product launches

● Update stores overall animation

● Responsibilities include cashiering, recovery of store, and inventory

● Replenished stores stock

● Store cleanliness maintenance

● Handle cataloging online orders

In- Store Sales Associate (2012-2015)

● Department specialist assisting customers in person and over the phone

● Verified customer orders and confirmation of items in stock

● Handled recovery of store and month end inventory

● Replenishment of store's apparel

● Cataloging online orders and package pick up

● Cashier responsible for handling money and opening/closing of drawers

Client Focus February 2015 - January 2016

Customer Service Coordinator

● Outbound and inbound calls to schedule high-quality review appointments for existing policyholders

● Worked with top Insurance Agents from companies like State Farm, Allstate, Farmers, and Farm Bureau

● Maintained a great relationship with insurance companies

● Serviced Customers with their insurance and financial needs EDUCATION DESERT RIDGE HIGH SCHOOL

HIGH SCHOOL DIPLOMA - 2013

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