Service Agent Guest Relations

GRAZIELY ALVES DA SILVA

Hospitality Professional Guest Relations Tourism Management Graduate

Skype ID: https://join.skype.com/invite/ip7NBfyuoHs1

WhatsApp: +55-11-948**-****

Email: ***************@*****.***

Date of Birth: July 15, 2001

Field of Training Desired: Hostess

ABOUT ME

Dynamic and experienced hospitality professional with a background in luxury tourism and international hotel services. Demonstrated expertise in delivering high-quality service in VIP environments, with a focus on guest satisfaction, reservations, and personalized service. Skilled in handling operational routines, client communications, and guest relations in both Brazilian and U.S. hospitality markets. Proficient in managing high-volume environments while maintaining excellence in customer experience. Multilingual, culturally adaptable, and driven by a passion for creating memorable and authentic guest interactions.

EDUCATION

University: Anhembi Morumbi – São Paulo, Brazil

Website: https://portal.anhembi.br/

Program: Tourism Management

Start: January 2020 Graduation: December 2023

LANGUAGES

Portuguese: Native

English: Fluent

Spanish: Basic

WORK EXPERIENCE

JW Marriott São Paulo (https://www.marriott.com/en-us/hotels/saomc-jw-marriott-hotel-sao-paulo/overview/)

Guest Service Agent July 2025 – Present

Accompanying guests upon arrival, assisting with check-in and check-out, VIP treatments, restaurant reservations, room inspections, reception duties, and wake-up calls.

Thompson Hotel – Nashville, USA (https://www.hyatt.com/en-US/hotel/tennessee/thompson-nashville/bnaht)

Dining Hostess November 2023 – May 2025

Coordinated restaurant reservations, seating flow, and guest waitlists in a high-end hospitality setting. Ensured VIP guest satisfaction through personalized and professional service. Oversaw reception and seating logistics during peak hours. Managed communication between service teams, handled special requests, and supported exclusive events and seasonal promotions.

Grand Hyatt São Paulo – Brazil (https://www.hyatt.com/en-US/hotel/brazil/grand-hyatt-sao-paulo/saogh)

Guest Service Agent August 2021 – August 2023

Delivered exceptional hospitality from check-in to check-out. Coordinated wake-up calls, VIP welcomes, and restaurant reservations. Acted as liaison between departments to ensure personalized service. Managed inquiries in English and Spanish, maintaining professionalism under pressure.

O Boticário – São Paulo, Brazil

Sales Associate January 2019 – January 2020

Delivered customer service, demonstrated products, handled sales transactions, and participated in inventory management and training.

COMPLEMENTARY COURSES

• Sustainability and Environment

• Introduction to Administration

• Millennium – Language Center of Trilógica Colleges

VOLUNTEER WORK

Organization: Ventre de Afrodite March 2023 – October 2023

Social action focused on distributing hygiene kits for women.

SKILLS

• Computer: Microsoft Office, Opera PMS System

• Interpersonal: Communication, Oratory, and Cultural Adaptability

Contact this candidate