Customer Service Representative

SEAN MALLORY

Brooklyn, NY • 718-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Highly organized and empathetic Remote Customer Service Representative with proven success in client communication, documentation, and digital workflow management. Experienced in remote collaboration, CRM systems, and conflict resolution. Former Certified Digital Reporter skilled at handling sensitive information, maintaining professionalism under pressure, and delivering exceptional customer experiences in fast-paced environments. PROFESSIONAL EXPERIENCE

Remote Customer Service Representative (Freelance) Brooklyn, NY 2023 – Present

• Provide virtual support to clients across various industries via phone, email, and chat.

• Manage inquiries, complaints, and service requests with empathy and efficiency.

• Utilize CRM systems, Microsoft Office, and Google Workspace to document customer interactions.

• Apply problem-solving and de-escalation techniques to ensure positive outcomes and client retention.

Digital Court Reporter (Remote)

Lexitas & Veritext Legal Solutions 2022 – Present

• Captured, monitored, and transcribed live proceedings through AI-powered software and digital tools.

• Delivered accurate documentation while ensuring confidentiality and compliance with strict legal standards.

• Provided real-time technical and client support during online sessions, maintaining calm and professionalism.

Driver & Chauffeur (Customer-Facing Roles)

Various Companies 2015 – 2022

• Maintained exceptional customer service for clients, including VIPs and individuals with special needs.

• Handled time-sensitive logistics, scheduling, and route optimization while ensuring safety and courtesy.

• Consistently received positive feedback for reliability, communication, and care. SKILLS & CORE STRENGTHS

Remote communication (Zoom, Teams, Slack, VoIP)

CRM platforms & ticketing systems

Conflict resolution & de-escalation

Data entry & documentation accuracy

Active listening & empathy

Time management & multitasking

Microsoft Office Suite & Google Workspace

Typing speed: [Insert WPM if known]

CERTIFICATIONS

NYS Notary Public & E-Notary Commission

CDL Class B with P/S/X endorsements

TWIC Card Holder

19A Medical Certification

EDUCATION

Paul Robeson High School, Brooklyn, NY

High School Diploma

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